Dale G.

Joined 11 days ago

Bought a product from them, went out of town and they wont refund my product that didn't work well. My expensive healthy chameleon (that I also bought from them) died within two weeks of using their product. I looked online and most places say dont use distilled water it shortens their life span. They refuse to refund or work with me when I bought this from them 37 days ago. I was out of town so missed the "30 day warrantee". I used to love these guys and always support them, but I will now be doing my business anywhere else. This is ridiculous and very unprofessional.

Recommends

Stephanie B.

Joined 4 months ago

I love this pet store. BEST pet store in the valley. The staff here is by far the most knowledgeable and friendly. My family has hit every pet store from Bountiful to Provo and we will only do business with Pets & Such. Their store is clean, their animals are well taken care of and the employees are OUTSTANDING! Keep up the good work. We love you guys!

Kim L.

Joined 9 months ago

Pets and such is the only pet store I do business with. They are educated, professional and friendly. I have purchased MANY animals from them for my business and they have always been healthy. :) I have read below that one of the employees stepped on an escaped mouse. Come on people, its a mouse and they are not always easy to catch and can do a lot of damage to packages of food etc in the store.

Doesn't Recommend

MayaCat W.

Joined 1 year ago

i hope you get closed down because you don't really care about animals! a friend of mine witnessed one of your employees stomping to death a mouse which got free. shame on you!

Doesn't Recommend

Robyn B.

Joined 1 year ago

HORRIFYING!! I hope NO ONE shops at a place where an employee so callously STOMPED on a mouse which is bad enough, but to do it right in front of a CUSTOMER. The fact that there are reviews DEFENDING this practice is loathsome and I am certain it is the owner or employee trying to downplay the horrific act. You should be ashamed and you should be OUT OF BUSINESS!

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Brynn R.

Joined 1 year ago

Great stock and selection! The staff is always extremely knowledgeable, courteous and professional. I keep some fish, and whenever Jerry is there, I always take the opportunity to pick his brain. Smart as a text book! All their animals always look really good. The few times there are problems, the staff always knows about it and is taking care of it. Not that there are ever many problems! One look in their bright, clean cages shows you that.

And seriously, folks, it's a mouse. There is no difference in how an animal dies. If it was out, good it was killed! Think about how the cow was killed that supplied your hamburger. Sorry, but it's not any more humane than that. Is it any different than feeding that mouse to a snake?

Recommends

Sage S.

Joined 1 year ago

This place has always been amazing.. This place has always been amazing. The whole staff is really friendly and always willing to give advise and help out with any problems. All of their animals are healthy and well taken care of, the store is very clean and doesn't smell like the traditional pet store. Definitely more than other stores I've been to, who keep their animals in dirty cages with dirty water and their animals look like they haven't been fed in weeks. I want to address some of the comments left....I can imagine that it was hard to witness but did you ever think that maybe there was a reason for it? It seems harsh at first but if you think about it, it's more humane than setting out poison to slowly kill it, or a mouse trap, which also slowly kills. And have you ever thought of the damage it could do to a place like that? All it would take is a single tiny mouse to chew through a wire and start an electrical fire or even a flood in their fish room. Not far fetched considering they cause house fires every year. Not only that but I know a few people that are so terrified of rats and mice that they would seriously have a heart attack seeing one running around. At the end of the day its a good company with great staff that cares about their work and their animals and they were probably just trying to protect that very thing and unfortunately this event happened.

Doesn't Recommend

Crystal K.

Joined 1 year ago

Any pet store that would stomp a helpless escaped mouse to death should be put out of business! If he could stomp it, he could catch it, this is not acceptable and will make sure everyone knows about this and no one we know steps foot in that store again!

Doesn't Recommend

Kyan B.

Joined 1 year ago

URGENT This store disgusts me. They stomped on a mouse right in front of my dear friend when it escaped from its cage. They should be shut down forever. Please never ever shop here. Never.

And to SageS829 who seems to applaud this practice, you too disgust me. I bet your the owner of this store or the mouse stopping employee. Just despicable.

Doesn't Recommend

Joey M.

Joined 1 year ago

I've a friend who reported a horrifying experience at this store. A small mouse had escaped from its cage, and instead of being humanely captured and returned to it a store employee violently stomped the poor creature to death in front of her.

Pets & Such is a cruel and abusive store. Rating it "Poor" is giving this place too high a rating.