3536 S 1950 W, Salt Lake City, UT | Directions 84119-382740.695842 -111.943808
Mon-Fri 8am-5pm, Sat Closed, Sun Closed
Neighborhoods: West Valley City
We have been very satisfied with our service from Superior for our heating unit. Most recently we had Courtney here and he was very thorough in diagnosing our issue....didn't leave until he was sure he had properly diagnosed and fixed our problem. He was also very friendly and personable while doing his job.
Eric Rogers was our contact sent from Home Depot to give us an estimate on a hot water heater. He was prompt courteous and before we even started to sit down and talk he asked us what did we really want to do? We explained our living style and that we wanted a tankless water heater. We didn't want to vent underground or through the garage. We showed him the space and he explained how the tankless could go in. His estimate was true.
Not only did we contract to place in a new hot water heater, we added a furnance, decalsifer, and new air conditioning unit. Thanks to Eric we will have a safe and warm winter.
Our company has used Superior Water & Air for several years now. We've recently added new water coolers as our locations expanded, and wanted to upgrade some previous machines. I've come to rely on and trust the tech (Martin W) that comes out, and I always find their staff to be professional and courteous in all questions or requests. From Angela in the office, to our account manager Kip and our tech Martin, I know that any request I have will be handled in a timely manner and they'll do anything and everything they can to satisfy the customer. They always provide WOW service!
Tim F was in charge of fixing up our walls after our furnace installation. He went above and beyond to do the job to our satisfaction. Sometimes contractors aren't so great on follow up, so it was nice to have this be a positive experience. I have already recommended Superior Water and Air to friends.
Rich G. came to my house to check a rushing water sound that would come and go about once an hour. He immediately knew that it was coming from a toilet and he easily fixed it. My water softener had a tiny leak coming from underneath the box. He quickly fixed that too. He gave me recommendations without a hard sell, which I appreciated. He was very knowledgeable and professional. I will be happy to call Superior again.
The fan unit in my basement had been leaking water onto the floor for several weeks. Dave Barlow came out and fixed the problem easily (clogged condenser drain pipe). Since I was already toying with the idea of getting a new furnace and A/C unit (mine is 20 years old) I took advantage of the service call opportunity to ask Dave about options for new units. His answers were honest and helpful in my final purchase decision (which was with Superior Water and Air).
Superior Air and Water were great to work with. Guy and Memo explained the air duct cleaning process, start to finish and did an excellent job. We would have them back anytime.
After discovering our water softener was leaking we called Superior Water and Air since they were the ones we had purchased from and because we had a lifetime warranty they were able to order us a new one and send Martin A. and Spencer out to replace our softener. Both were very professional and after setting up the new softener Martin saw that we also had a water purification system and offered to replace the filters while he was here so we would not have to pay another service fee. We have always had excellent service and appreciate the professionalism.
I just had my filters replaced and my softwater system checked and as always we had a great experience with Superior Water and Air. Rich G was fast and very good, and he was also very friendly. We were having a drain issue and Rich set us up with Robert Andrus who solved our problems very quickly. What a great guy. I am going to let all my friends know about what great customer service we got from Superior Water and Air.
Rich G installed an RO unit for us and was coming back to do a water heater. Late Friday I called and said I would like to replace our water softener. He returned my call Monday morning to verify and everything was installed by 1pm. Courteous and respectful to me and of my home. I wasn't wary of letting him into my home. Great work and an even better customer service experience. I will recommend to all my friends.
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