The Westerner Club

03/24/09

Get down turn around go to town boot scootin boogie!

by Hummm at Citysearch

My friends and I went here last weekend and had a blast, we where really surprised that we fit in there. None of us are cowboys and it seemed like there was such a mix of people that anyone would fit in here. The band was awesome they mixed up their country with a little rock and it seemed everyone was having a blast. Only bad thing I can say that happen was my girlfriend ordered a drink and it tasted a bit funny, but the owner Jason came over and apologized and got us a new one that tasted just fine with no hassle or anything, thanks man. If you have never been here before go check it out the people are awesome the staff was cool as hell and we just had an over all great time.

• Pros: Great band, awsome atmosphere and good music from the DJ.
• Cons: Parking lot is hurting but who cares

01/27/09

Poor Customer Service!!

by sissy83 at Citysearch

I and some girlfriends recently went to check this Club out. The venue itself is not too bad. I can say that our waitress was a very sweet lady, but way to over worked for such a busy night. It seemed it may be a little under staffed, but that just may be a bad night. We waited for our drinks anywhere from 40 minutes to almost an hour at times! I also noticed the line at the bar seem to always be quite long and never really seemed to move. All in all the night wasn't that bad but definatly was not the best! To top off this evening, when receiving my tab it was noticed that my total was doubled, not just doubling my drinks, but another list of drinks altogether!! I was a little upset, so I did bring it to the waitress attention, and she also noticed the mistake. But to clear up a visa bill, a manager did need be the one to do so. We, ready to go, had to wait almost another hour just for the manger to make it to our table. I was exspecting to just get this cleared up and be on with our night. Was I suprised, when greeted by a very rude an unsympathic general manager! She basicly said that I couldn't prove to her that I didn't order them drinks (even though my waitress totally agreed with me!!) and that I had to just pay the bill. She was VERY arrogant and disrespectful, a poor representation for the Westerner itself! So, I guess my only advice to anyone wanting to go here, DO NOT START AN OPEN TAB!!!!

I guess when its said "it on the house" truely means it on someone else's tab!!! After having this happen, I have talked to several others that claim the same thing has happpen to them, so it seems to be a common mistake at the Westerner! As for me, and all whom I know, we will not return to this place!! Thanks for reading!!

• Pros: NONE
• Cons: Pathetic customer service, horrible parking lot

01/26/09

Westerner is run by thieves, they want your money and they don't care how they get it!

by x10m at Citysearch

My girlfriends and I decided to have a ladies night out, and we had a terrible experience! The service was extremely slow, but that could be forgiven because the poor girl had a huge section and was being run ragged. But what is unforgivable is that that when we went to close out our tabs, one friend noticed that there were a bunch of drinks that she didn't order on it. We told the server and she said she knew that we didn't order any of those drinks, and she would find out what was going on. She said apparently someone had been going around to the different bars in the place and putting drinks on my friend's tab. The server said she would have the manager take care of it. Well the manager Annette comes out and says she can't do anything about it because she didn't have proof that we didn't order the drinks. We told her we didn't, and our server told her we didn't, so basically she called us liars and said she wasn't gonna do a thing anyway. It was 30 dollars extra on her tab! When we asked her how any of us could ever feel comfortable coming back and spending our money there she said, "Well that would be up to you." And then she walked away from us! I can tell you right now that even if it costs me 10 times more than what they overcharged us I will spread the word about the horrible customer service at the Westerner Club.

• Pros: None
• Cons: Overpriced, and they charge you for things you didn't order.