Kowloon Cafe
Salt Lake City, UT 84119-3439
Phone: (801) 972-8720
User Reviews for Kowloon Cafe
07/12/2008 Posted by sherrykinsley
My Husband and I have recently learned about the kowloon cafe and have quickly become regular customers. The thing that make them our favorite chinese food restaurant is that they are always consistent in both their service and their food. Most other chinese restaurants we have been to in the past have greatly varied in this area and are not as consistent with the Kowloon Cafe. Additionally, to our pleasant surprise, we learned that they opened a new location out in Sandy. We visited their new location in Sandy and are very fond of that location as well. The food taste great and the new restaurant has a upscale, clean, and cozy feel that makes dining in very relaxing and enjoyable. The main kowloon cafe in west valley has a more cozy yet historical feel to the dining experience (been there for over 25 years i believe). Regardless of the location, Kowloon Cafe will always be my family and friends top choice in chinese cuisine. Thanks and keep up the good work! Couple of our personal favorites are the Sesame Chicken, Shrimp Lobster Sauce, Combination Fried Rice, and Special Chow Mien Cantonese Style.
Pros: Great Food, Great Service, Great People
Cons: Trying to decide which of the two locations to dine at!
06/10/2008 Posted by UTMOM84119
I didn't even get to eat my dinner until after 8:30 pm tonight because of the horrible customer service at this place. Our favorite chinese place had closed and so I was trying out Kowloon as a new Chinese takeout spot. We placed an order over the phone and I went to pick it up and everything was fine until I got home. I pulled out one of the egg foo yung patties and started to cut it up for my son and noticed that there was chunks of meat in it. Which would be ok except that we ordered vegetable egg foo yung because my kids and I are all vegetarians. So my husband took the two orders of egg foo yung back to them, and then they wanted to charge him over $10 because we didn't bring back the patty that was already cut up. Unbelievable! I couldn't believe that they were being that petty over one egg foo yung patty. I spoke to the counter guy on the phone and told him if it was that important, that I would bring it back. They insisted that because we didn't have all six patties that they would charge us. So I scooped up all the egg foo yung patty pieces, put it in a ziploc baggie and grabbed all of the other food that we hadn't eaten yet, and threw all three kids in the car to go back over to Kowloon Cafe. I took them back the ziploc with the cut up patty in it and the other food we had ordered as well. They refunded my money, but that was a small consolation given that I had three hungry kids and two hungry adults and no dinner yet. So we went across the street to Greek Souvlaki, which is great food and has really good customer service, completely unlike the Kowloon Cafe. So for the price of one little egg foo yung patty they could have made a customer for life but instead chose to be petty jerks and got an enemy instead. The manager or owner or whoever he is really needs to work on that whole customer service thing because it's pretty ridiculous to throw that big of a fit over something so small, I really could not believe it. I'd give negative stars if I could!!
Pros: Centrally located on a main road
Cons: The worst customer service I've seen in a very long time.
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