Shady Business Ethics.
This was the worst part of my whole wedding experience. From the moment I bought my dress they were shady. First they ordered the wrong size and tried to "Jerry Rig" it to fit, then they tried to make more alterations then necessary (so trying to make more money) and I had to be the one to point out the correct alteration to make - only one was needed. Then even though they said they would clean the dress when I picked it up it was filthy and they went back on their word and said they only do spot cleans and she said "well I was the one who got it dirty in the first place." They never once took responsibility for their own screw ups. It was always the customers fault. I would not recommend this store to any one. I wish I had gone with another store that carried this dress and paid more just not to have dealt with the dishonesty and lack of ethics. (The kicker was I dealt with the owner of the store on all occasions, which tells you a lot. They just dont care about the quality of customer service as long as they get a check from you.)