B & E Rooter Plumbing Svc

Sandra S.

Joined 5 months ago

I rate this company ZERO for customer service due to the following reason:

I had a blocked kitchen sink on Saturday afternoon so I called and spoke to Cory around 4:30. He said it was too late in the day but he would come over after church tomorrow at approximately 2:00. He quoted me $165 and said there would be no extra charge for Sunday. I had tons of baking to do since it was two weeks before Christmas, so even though I felt the rate was a bit high, I agreed and stopped looking for someone else to come out.

Not only did he not show up, he didn't call until 8:00 that night with some lame excuse about it being a crazy day. Obviously this guy felt his time was much more valuable than mine, and he needs to spend more time learning about how to keep his word and about integrity.

I have an extremely large family and will quickly spread the word not to bother calling this company for any service.

Doesn't Recommend

cuckatoo

Joined 5 years ago

Expensive, do not get the job done!. It’s nice to read the owner’s pledge here. Unfortunately, it fell far short in my case. I went with this company because of the recommendation by Manwill Plumbers Co. with whom I had a good experience last year. While I don't like to write negative reviews I feel that in this case I am doing a service to other customers. My experience was not good.

First, the two guys came one hour late. Second, they did not get the job done. They snaked twice, found roots in the drain (unsurprisingly, since this is a 100 years old house), noted that the pipe was clogged and refused to complete the job unless I forked out $250 for an additional hour of work. They suggested that I crush the pavement, replace the pipes and quoted a neat ~ $7500.

I paid what seems close to double going rate. Here is what is on my invoice (and what I paid):

-$195 for the snaking (on the high end, especially since the pipes were still clogged by the time they were “finished”). (Electric Rooter charged $135!!!)

- Toilet removal: $155 (!): ridiculous for 5 min work. I did this myself the second time, took me 10-15 min (the other company I hired charges a more reasonable $40!).

- Camera inspection: $250. I was pressed into this totally useless job which took them 5 minutes and brought zero insight.

Why was Electric Rooter successful when B&E Rooter failed? Their machine seemed much newer and stronger, with a longer snake.

All in all, the charge was $620 whereas the Electric Rooter charged $135 for the same job but, unlike B&E, actually DID the work. As you can see, I am a bit upset about all this. I feel like a sucker. Caveat emptor...I do NOT recommend this company.