Car Concepts

Doesn't Recommend

baddonkey

Joined 5 years ago

Great Product Knowledge... horrible salesman.. Being in professional sales for a few years (8 years), I feel I know some about successful sales. I walked in being a very novice about Nav/DVD systems. The sale guy obviously very knowledgeable about their products and the in's and out's, but zero consideration on the customer and their level of understanding. I wanted to push pause on the guy to digest all of the product knowledge he dumped in my lap and rambled off pricing. He spoke about 100 mile's a second and way over my head and I'm sure anyone else who isn't in the industry. Didn't give any options assume which system I needed and didn't really explain why. Didn't take the time to really see what features I really needed and didn't need. It was like, its this or nothing, I'd never sell you anything less, although I'm looking at a wall full of other products and options. No Thank you I'll go else where, were they take the time to talk to me (hello! the customer) explain options and feature and system difference.. Having good product knowledge is great.. matching it to the customers level and speech is a true salesmanship. People don't buy from motormouth product dumping!

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m3quickly

Joined 6 years ago

very honest, best shop i have been to.. my radio quit working. i went to a big place and they told me i needed a new radio. i reluctantly drove for two weeks without music until i had enough for that new radio. i decided to call car concepts. the sales person told me let us check it first. turns out there are fuses under my hood too and one was blown. my radio works fine! i ended up buying a new radio because the guy a car concepts should me how my ipod worked with one of their new radios while i waited. so i bought it. best purchase ever, i will never carry a cd again. thanks again car concepts.