Incredible experience. I have never felt compelled to write a review for anyone until my experience with Mark Miller Subaru Midtown. I was in a bind and needed a car by the end of last weekend. Friday night I ended up staying at another dealership for 4.5 hours debating buying a Honda Accord but in the end the price was too high and I felt too pressured. That night, to avoid the salesmen, I went to every car dealer lot I could find after they closed to look at their inventory before Saturday when I wanted to make the most of my time. I found Mark Miller to have quite a few good options in my price range so I went there first thing in the morning. I worked with Lance Carmicheal and I test drove two used Imprezas. I was totally impressed with the easy, laid back attitude of not only Lance but everyone we spoke to, but I wasn't ready to make a decision yet. I made the mistake of going all over town looking at other cars. I had 3 breakdowns, got in a huge fight with my fiance and was ready to just take the bus everywhere from then on when I decided to go back to Mark Miller. I could not believe what a difference there was. There was NO pressure to buy anything, Lance just wanted to help me find something to meet my needs. He worked with the managers so I didn't have to try to negotiate. There was no need because he did all the work for me, without even asking!! I was so impressed with him that when I was down to two cars I was SO tempted to just ask him straight out which one he was paid more commission for and go with that one just so he would get more money from the sale (I didn't because I knew he was too nice to tell me the truth). In the end, I drove away with a car I never thought was be possible in my price range. I am BEYOND happy with everything from Lance to the car, to the service we received. I have already told everyone I know about Mark Miller and will continue to, so if anyone is ever in the market there is no question who to go to for the best service, best deal and best experience.
going out of their is NOT how they do business. LYING IS!.
Went in to get a new STI...
1st lie: "we don't take trucks as trades"
even though though they spent 1 hour appraising my truck.
2nd lie: "we got you all approved and ready to go on a black STI, just call us ahead of time so we could have it all washed up and ready for you when you sell your truck"
I call in 3 days after I sold my truck, and they told me that is was sold and there was NO other STI available other than a "top of the line" version for 6k more.
3rd lie: "your all approved and we can get you into the white one aswell"
umm they said the payments would be $630 a month(when they originally stated $525)
4th lie: "your not approved for ANY STI, even the cheap one, we can't do anything"
first off never say CAN'T.
I went into Nate Wade Subaru the next day to give it another shot....and apparently they CAN. Walked out with a new 2011 STI with the EXACT color and package I wanted for $450 a month no problems. Miracle?! I think not, just going out of their way to satisfy a customer.
What has happened?. Service has gone from 1ST to worst. The people who made it friendly and nice have been fired? For 18 plus years if I had a problem the service manager went out of his way to help me, I now find out he is gone. NOBODY seems to care anymore. Everybody is cold and seem to be put out to help. Went from a small family type dealer to a mega overnight. I will not go back
Okay deal. After going back and forth for a while with their internet department, they finally made a decent deal on a 2010 Impreza 2.51 Special Edition. We will see what happens when we pick up the car
I worked with Carla. she is over the internet dept at Mark Miller. She was great. I found a Murano that they had taken in on trade, and it was by far the best one available in the valley. (within my price range) it was even less expensive than those at the Nissan dealerships. it had everything. leather, heated seats, dvd, backup camera, steering wheel controls, sun roof.
She knew what I could afford, and worked with her manager to get payments where I wanted them. I had a trade, and unlike other dealers, (vw southtowne, ken garff nissan) she was very honest about what I could get for my trade. She didn't fudge the numbers to make it look like I was getting a better deal than I was. I still didn't get what I wanted, but for the price of the car, I couldn't complain. Overall I was extremely satisfied, and will go back to her for my next car..... I just hope they have another Nissan I want to buy.
If You're a Gambler--Go On In!. Please not that a one star rating is the minimum required, otherwise that would have been left blank. Did two car deals (second chance?) absolutely and in my experience regrettable and costly. I suggest staying in your car.
Do not buy here.
I had terrible sales and service experiences with Mark Miller Subaru. I will not work with them again in any capacity whatsoever and I recommend that you don't either.
I live in another state and work in an office in Salt Lake City monthly. For convenience I wanted a car to use when I was in town. I was sold a used Outback by Mark Miller Subaru. I paid the price they asked in cash (roughly the NADA retail price) on the assumption that they would stand behind the vehicle. On my second use of the vehicle I had a serious break down that required that the car be towed to the dealership on the day I was supposed to leave town. I offered to buy a new car which was met with a dispassionate walk through their lot. Meanwhile, I was notified that the repairs to the used car were estimated at $360. I asked if they would take care of the repairs. I was told I would have to wait three hours to find out, because the sales manager was in a meeting.
Frustrated, I took the car to another Subaru dealership up the street which diagnosed the identical problem and quoted me $145 for the repair: less than half the cost of what Mark Miller Subaru quoted! When I told them I was open to buying a new car they quickly explained the options and rough price ranges. We looked at three cars, I drove one, and bought a new 2009 Outback at a very reasonable price. I was disappointed that I took a major loss on the trade-in price of the used car, but I was happy to have ended my relationship with Mark Miller Subaru.
There are many Subaru dealers in northern Utah. If you're considering buying a Subaru, you should think twice before working with Mark Miller Subaru. At least be sure to do your homework and comparison shop so you don't waste your time and money.
Best Subaru Store in all of Utah. I really enjoy Mark Miller Subaru. The sales staff is diverse and friendly. The place is welcoming with a local feel and they don't hound you or run up to you in a forceful way like they do at Larry Miller or Nate Wade. I didn't feel pressured and the sales manager, Jeff, was very honest and polite. When all of his sales people were busy, he came down and helped me personally. He worked with me for hours to find me the perfect car. He really seemed to care about making sure I was taken care of. I have been a customer of theirs for 10 years and I wouldn't have it any other way. I have recommended many people to go there because of their customer service. They are different from other car dealerships because for them, it is not about "pushing sales." It is about being passionate about a good product and caring about the community.
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