Glass >Diamond Glass
238 W 1300 S, Salt Lake City, UT | Directions 8411540.741737 -111.897983
Neighborhoods: People's Freeway
Great environment! The staff were very friendly and took care of my rock chip very quickly. We were greeted with smiles, plates of cookies, sodas, and the cartoon network for my kids. It's amazing how far little things like that go to make a normally mundane experience enjoyable! I wish more businesses would be as customer-focused as Diamond Glass!
Be careful before you sign the waiver – I went today to get a rock chip repaired at Diamond Glass and was asked to sign a waiver. I read this waiver and it basically tells you that the repair is not for cosmetic purposes, and that they can't guarantee the rock chip won't continue to spread. They also state that if the chip continues to expand, they will put the money you spent on the rock chip repair toward a new windshield.
However, their waiver does NOT say anything like "if our technicians screw up and make your rock chip worse, you don't have to pay." Upon getting in my car after the "repair" was done, I noticed that the initial rock chip was filled and there was a nice crack in my windshield in its place.
When I called them on my way home (I had to get back to work) they told me that I signed a waiver and that they can't guarantee that the chip won't spread when they go to fill it. She even read the terms of the waiver back to me, and no where in their legal verbiage did it say that the chip could worsen while the technician works on it.
All in all - this is the worst rock chip repair I've ever seen. The chip is now a crack that was covered up by a quarter-sized circle of clear goop which now sits on my windshield. Awful job. I wouldn't recommend this place to anyone. Save yourself the trouble and go to Safelight instead.
Great work, great people!! – I love this place! My family has been getting their windshields done here for years and I have never heard a complaint. I like the fact that they make you feel like a person, not a "customer", and that they really listen to what you need. My car always looks great when they are done and they have better warranties and perks than any other cmpany I have contacted. (Yes, I got cheap and called around once, but their prices were STILL THE BEST!) And they give you cookies. Who can beat that?
We are here for you! – Hello! My name is Ammie Hickman and I am the General Manager at Diamond Glass. I manage all of the Diamond Glass locations from St. George to Ogden. I have been with the Diamond Glass for more than 15 years, and just love this company! I just wanted to take a moment to share a few facts with you.
*We are a locally owned and operated company who has
been servicing our neighbors for more than 35 years.
*We have consistently had an "A+" rating with the Better
Business Bureau, and have worked hard to make sure
that it stays that way.
*It is true that we are extremely competitive on pricing, however, we try to make sure that "you get what you pay for" never applies here. My entire staff, most of whom have been with me for 10+years, is excellently trained, and they know that your total satisfaction is their priority. In fact, every time a member of our team gets a compliment from someone they have assisted, We buy them lunch. Needless to say, we buy someone lunch here almost every day!
*I look forward to showing you what a difference there is when you choose Diamond Glass, AND, if we ever fall short, even just a little bit, I am providing you my PERSONAL contact information and I will find a way to make it right. My personal Cell # is 801-735-1561.
Thanks again for considering us for your glass needs!
Good, Fast Job – I had a window smashed out by vandals on the street overnight. Diamond Glass came out and fixed it right at my location and even vacuumed up all the broken glass. It only took a few hours after I called them. Thanks Diamond!
Must've been a bad day... – This is the SLC shop at 1300 S 238 W. I was told rock chip repair would take 1-15 minutes. Waited over one hour ~ one hour and a half. Secretary was overstressed -- apparently, she was trying to order stuff for shop at the same time she was manning the phones, which did not work out too well. Never got an update status while I sat.
I almost never submit reviews, which tells you what an experience I had. Hope others have better luck.
I highly recommend Diamond Glass!! – I took my car to their shop in Lindon to have my windshield replaced. The waiting area is clean and the office staff was friendly and very helpful. They even offered me a free soft drink while I waited.
They did a great job on the windshield. They also gave me a customer loyalty rock chip coverage card. That allows me to simply present the card at the Lindon shop and they will do free rock chip repairs on any vehicle that I bring in! I will definitely use Diamond Glass again.
Very Unsatisfied Customer
It was not a pleasant experience from start to finish having a small windshield chip repaired at this location. I experienced poor customer service from the front desk and the technicians work was horrible. I regret not trusting my initial instinct when I first entered that shabby location. After I examined their work and was not satisfied, the technician?s only response was, ?What do you want me to do about it?? With that type of response it was obvious expecting better work couldn?t be preformed by Diamond Glass so I left very unsatisfied.
**If Customer Service and quality work are important to you I would strongly advise not to visit this location.**
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