Central Valley Veterinary Hosp

Doesn't Recommend

Laura S.

Joined 1 year ago

Worst ever - wish I could give 0 stars... The prices are outrageous. $700 quote for teeth cleaning! $700 for a dog throwing up and having diarrhea. I would wait for 45 minutes to 1 hour for my dog to be seen by the doc, after a quick exam, I would wait another 45 min for the results! A vet clinic is stressful enough for a pet, but for them to be waiting for 2 hours, already feeling upset and ill is unreasonable and cruel. I would not recommend this place to anyone. They are crooks, greedy and unprofessional. They not only stole my money but also my time. DO NOT go here!

Recommends

Robb03

Joined 2 years ago

Dr McDonald and Staff are caring and awesom. I have an 18 year old Cocker Spaniel. I know it's time for him to be put down. He has lost control of his back legs, has lost control of his bowels, and has urinary incontinence. My wife has been out of town on business for 2 weeks. I had a business trip that I could not cancel for 5 days. Our dog took a turn for the worse (which is saying something) and stopped eating, drinking, bad diarrhea, etc.

Normally I take my dog to another Vet group who does not have Kennel facilities and charges out the nose for every little service. Money is not an object for my wife and I, but it does kind of get old the way our normal Vet group makes us feel guilty everytime we don't want to do every procedure known to man on an 18 year old dog and then finds a way to charge $750-1000 each time anyway. But again, not my point. The other issue is our normal Vet rarely can see us the day we call and has never been accomodating for an emergency.

Dr McDonald was able to see me right away. She reviewed Griffey, asked what my goals with him were, did not judge my choices to keep him going and to try and make him comfortable (he was obviously suffering) until my wife would return in a few days so she could share in his last days. I started crying when explaining that I knew it was my dogs time and Dr McDonald started crying as well (first time she has met my dog and she cared so much about his well being she was crying) and told me not to worry and that they would keep Griffey in the intensive care portion of their facility (rather than in the normal Kennel area) and that they would ensure they would do all they could to make him comfortable. She (and her staff) also asked me to call as often as I wanted to check up on him. Which I did, and each time I called, I got to speak to someone who gave me a complete run down on his status.

I just picked Griffey up and he's eating again, is comfortable and stable, and is about as happy and healthy as an 18 year old dog can be. He received A+ care from the Vet to the Vet Tech to the girls who kept him clean and even gave him several baths. By the way, I was charged for just 1 Vet visit, some fluids they had to give through an IV drip, regular Kennel charges (even though he was kept in Special care), and 1 bath (no way they only gave him just 1 bath). All told, the bill I was charged was less than 1/2 of the cheapest bill I have received for normal check up (with no stays or special care) at my other Vet. Anyone else would have charged me $1000+ no doubt and my bill was less than $250!

Dr McDonald came out to see Griffey off as did the other Vet Tech and Assistants. I am a picky customer and my dogs have all outlived life expectance due to the amount of money I and special care my wife and I give our dogs. Take it from me, these folks are awesome!!!! I suspect the negative comes from them being an emergency 24 hour clinic for so long that they got the worst of the worst of pets in very bad shape. Take your pets to Central Valley.

Recommends

pitseleh907

Joined 2 years ago

Central Valley Vet is amazing!. I was surprised to read all the negative reviews on here. I think too often, people only write a review if they had a bad experience. They were so fantastic that I just have to write a review for them :)

My little two year old pug had a horrible cough, to the point where it was neverending and I was sure she was going to stop breathing. I called at 7:20am and they let me come right in, although they don't open until 8:00. The receptionist was very patient with me (I had the wrong address and had to call 4 times on my way over) and once I got there, she showed genuine concern for Lola and took me into a room right away. Lola was kind enough to have an "accident" in the exam room but the receptionist cleaned it up and assured me it happens all the time. I had gone to a vet in Sugarhouse previously and when Lola had an accident, the vet was obviously totally grossed out. Like a dog had never pooped in the exam room before.

When the vet came in and examined her, she took the time to listen to me explain her history, as well as give my uneducated opinion that it did not sound like kennel cough or reverse sneezing, which Lola does all the time. The vet I went to before didn't want to hear about what I "thought it was" because obviously a lot of people nowadays think they're experts because of the Internet.

My dog had been hacking up a lung all morning and all the way to CVVH, but when we got there, of course she completely stopped coughing. The vet was patient and took the time to go out into the parking lot with me and have Lola run around to try and hear the cough. She eventually did cough and while the cough could be a number of things, she said the most likely culprit was allergies. She prescribed two medications, as well as telling me to get some children's Benadryl for Lola. I had no idea you could give allergy meds to a dog!

The vet was also nice enough to call the next day and check to see how Lola was doing! It's been two days now and her cough is almost completely gone. I would recommend CVVH to anyone with a pet. They are so caring, patient and genuinely love your pet! A++++++

Doesn't Recommend

cowboyUP

Joined 3 years ago

UNPROS and CARELESS!. I would put rating -10 if there is one.They almost killed one of my dogs who they admited with high fewer and diarhia,then held overnight by one young vet-male individual,who was scared to give shot to save our dog and promised that to us,but she almost lost a fluid totally and we took her next mornig home and we saved her with Golden Seal.otherwise she would die.Another dog of our that day atacked by pitbull was driven to them and she was bleeding almost to to death,they,Asshole rejected her saying they have another dog for estetic surgery in room and told us after waiting for 10 mins where to go.I wanted to sue them,but we had no time and nerves for them.Dont go there if you love you pets!!!They should all loose licenses!

Doesn't Recommend

juliebanks

Joined 3 years ago

They want all your money.. On Sunday my dog started to have a puppy and couldn't

deliver more than it's head. The shoulders were stuck.

We tried to deliver it ourselves, but couldn't do it. My regular vet was not available so we searched online for emergency vets and the first one that popped up was this one -- big mistake. We went there and they would not do anything unless we gave them $1700 which we did not have. I told them to give me my dog back and they made me sign a release. They also told my daughter our dog would die a horrible death if we took her, but we took her to Cottonwood Emergency Vet Hospital and they delivered the puppy for $130. Isn't that crazy? I wonder how many people they have bilked who were able to come up with the money. Don't take your emergencies there. Go to Cottonwood Animal Hospital -- they are compassionate and very professional and will not try to squeeze every penney they can out of you.

Doesn't Recommend

JaneJane

Joined 3 years ago

Unprofessional. Just wondering why my review has not been posted. I wrote it several weeks ago. Here it is again:

Unprofessional

by JaneJane at Citysearch

We had an 11 a.m. appointment for an ultrasound on our dog. They told me to come 30 minutes earlier to make sure we were there and ready for the ultrasound vet.

After 45 minutes I asked them to call and see where the ultrasound vet was. At 60 minutes I was told he was still in Park City instead of in Salt Lake for my appointment--no courtesy phone call from the ultrasound vet had been placed to tell me this.

I was told I could drive to Park City for the ultrasound and that I would be the first appointment once I got there. Are you kidding me !!

I told Dr. Laura McClaine this was unprofessional. She apologized but disagreed it was unprofessional. She said these appointments are like appointments with plumbers, you just don't know when they will arrive. They predicted that the ultrasound vet would be at my 11 a.m appointment around 1:00 or 1:30 p.m.

AVOID this place. Dr. McClaine seems out of touch with reality.



Pros: none

Cons: no consideration for client whatsoever.

Doesn't Recommend

dontmurdermypet

Joined 3 years ago

this hospital has my guinea pid murdered. Doctor Laura Mclain prescribed 1mg of Metoclopramide per 8 hours to my sick 1kg guinea pig. Immediately after taking the medicine, my guinea pig started to struggle and passed away after half an hour (torturing hour). I found that the suggested dose for animal is 0.1 to 0.2 mg per pound, which means the dose Laura Mclain gave me is 2.3 times greater than the upper limit.

Just avoid the murders!

Doesn't Recommend

shihtzuluver

Joined 4 years ago

horrible place for vets and grooming. My mom took her dog there after hours. Not sure what was wrong with him they wanted 500.00 up front before the vet would even look at him. We dont make a lot of money, but we love our animals so we paid it. It took them 45 mins before we even saw the vet. They wanted to run all these unessasary tests on him which took forever. Sadly our little pug did not make it. But they sure took all of the 500.00 and then some. This is the most filthy dreary vet office I have ever been too. Same with the groomer I have heard horror stories from the druggie who does grooming. I think she hits the dogs my friends dog came home with bruises on its head and a cut armpit. Very unprofessional place would never recomend to my worst enemy..

Recommends

Monkee

Joined 4 years ago

Caring and Knowledgeable. I really felt like my cats were in good care. From the reception desk to checkout I was made to feel like family and that my beloved pets were in excellent care.

Recommends

chewysmom

Joined 4 years ago

THANK GOODNESS FOR CENTRAL VALLEY!. I took my dog to Central Valley after calling my regular vet and being told their doctor had gone home early . My dog was by a car and we were in a panic . I called Central valley to make sure they would be open since it was nearing the end of normal business hours , they asked me for and ETA and said they would be waiting for us . I was not disappointed , they immediately took him to back room to begin treatment . The staff was friendly , noticing that I was covered in "red " they directed me to the bathroom so that I could get cleaned up . They did want a deposit to stabilize him , I did not find that to be unreasonable .And after they were done stabilizing him there was an additional cost for medications etc ... As a matter of fact the whole bill was far less than I had anticipated , I had heard horror stories from friends and family of ER vet bills .We had just gotten our tax return and I am greatful that we had it to spend . If I had it to do over again I would not change a thing . I will recomend Central Valley Vet to all of my friends and family . The vet even called me the following morning to make sure he was okay , I doubt that that is common procedure . However, it does speak volumes of her dedication and caring nature .