I would love to walk into a shop where not only is the food good - but the employees as well. I don't think that Cafe Zupas or Jason's is quite as good - but I'd rather go where I can get better service
I personally think Skool Lunch has it all. Great Food, very pleasant staff, and a quaint corner ma and pop shop feel (wooden spindle back chairs around square tables, and a counter by the window). Whenever we order food they always get it right. You have to be prepared to wait during normal lunch hours, it gets very busy. Overall however this is one of my favorite sandwich shops in the area.
P.S. Their Turkey and Avocado is the best -remember to add Bacon.