Atlantic Cafe Market

11/07/09

worst cutomer service by owner

by soccerboy11 at Citysearch

Owner has an attitude and really is embarassing Croatian food and service.Food that I bought there is usualy rotten,so no more there.I do not recomend as professional in that bussines.

• Pros: do not go in there,unless you want yto waste money
• Cons: terrible service

09/14/09

Extremely Rude and Inhumane!

by eventcoordpro at Citysearch

I used to work downtown, a block from the Atlantic Cafe, and would frequently dine in for lunch. The food has always been “just okay”, and the service...well, it has NEVER been anything special. This last weekend I was passing by the restaurant with my partner after we had attended a downtown event. My partner who has had several medical issues this year very quickly became ill and needed the relief of a restroom as soon as possible. This was not an issue of "just holding it", it was a matter of intense pain and could have been life threatening. We walked into the restaurant looking for the restroom and were immediately confronted by an employee asking if she could help us. The tone in her voice was awfully less-than-friendly. I simply asked her if there was a restroom that we could use. Her reply was a very sharp "NO". I explained to her that my partner was extremely ill and that it was an extreme emergency. The employee was incredibly rude and treated us as if we were less than human. I offered to purchase something, and even offered her money. She snapped back that she could not help us because the owner of the Atlantic Café was somewhere in the building. So I asked to speak to the owner. To no avail, we were pushed out the door as if we were beggars. I have never been treated so inappropriately and so impolitely.

My partner was experiencing severe stomach pains and asked to be driven to the emergency room. Unable to wait another second my partner was forced to relieve himself behind a tree down the street from the Atlantic Cafe. I stood on the street watching for passers, so I could warn him if someone was coming. I listened to him crying as he hide behind the tree. He was humiliated and still very ill. I was heartbroken and infuriated.

I understand the right that all restaurants have to reserve the restroom for their guests only. It is not a public restroom, it belongs to the Atlantic Café. The Atlantic Café stocks it and keeps it clean. However, the Atlantic Café and it’s employees also have the choice of how to treat their customers and potential customers. It was not a matter of not being able to use the restroom, it was the fact that neither my partner or myself have ever been treated in such a manner that made us feel less than human, discriminated, and rejected.

I am sharing this experience with all 436 of my friends on facebook. If they have half the friends I have, then this experience with the Atlantic Cafe will be relayed to over 102,896 people within a day. And if they share this with their friends, it will reach at least 20,579,200 people within a week. Let this be a warning to all who work in the hospitality industry, as I do, that in this modern day of communication, no one can afford poor publicity. And to you, Atlantic Cafe, I will continue sharing this story of your extreme lack of humanity and hospitality until your doors are closed for good.

• Pros: nothing
• Cons: horrible hospitality

07/23/09

Good ambience, polite service

by aanya at Citysearch

I just happened to see this restaurant while travelling the trax in downtown and decided to enter it. I have been there almost 5 times and have loved it each time. Very polite waitresses, good food,fresh ingredients and the ambience is awesome...definitely worth going again

• Pros: centrally located, fresh food
• Cons: wait times..