money grubbers. This store has great dresses however the people who work there make you want to leave right when you arrive. They seem nice and fake until u need something. Then they act like it is a huge hassle even though you are the one dropping the bills on them and they dont treat you like you are anything special. The seamstress doesn't even say hi or her name when she comes to pin your dress she just rolls her eyes around and tells you her rude blunt opinion. They ordered dresses way bigger than they should have been just for the sake of them making more money off of more alterations. They say the price is one thing one day and the next time you go oh whoops! forgot to mention the 90.00 more dollars they are adding on. Horrible place in my opinion.
Scary Service. Both of my sisters dealt with this store. One of my sisters bought her wedding dress there and while it was a gorgeous dress, the service was a nightmare. It was such a close call getting done before the wedding (she ordered it 7 months before the wedding!). Not only was the dress late, but the staff refused to even sympathize or recognize the problem. My other sister bought her bridesmaid dress there for an unrelated wedding. The bridesmaid dress was falling apart at the seems on the day of the wedding. Again, she also got that dress the day before the wedding-too late to do anything about it. Gorgeous dresses...scary service.
Accommodating, caring staff, extremely talented seamstress. This shop did such a great job! They paid special attention to my personal style and pulled out a dress from the back they thought I'd love, which I did, and bought! The dress had to be heavily altered because it was no longer made by the designer, and I wanted sleeves and the neck line changed completely. The seamstress did a flawless job, and it wasn't an easy one! I had to go back for many fittings, but it was well worth it. They paid attention to all of my ideas and let me redesign the dress! They even stayed open late to accommodate my last fitting, because I couldn't get out of work any earlier! The sales staff was always so nice and polite and inquisitive. If I could do it over again, I wouldn't hesitate going to this store! It's boutique style is just right, they remember who you are, and really make a big deal about your big day! Thanks guys!
Great expierence. I went to the this little shop and I loved it. I was given all the attention that I needed and wanted. I found my mom's dress there as well as my sister and sister in law's dress there. I also was able to pick up my shoes with days of placing the order. The service was great and they were so helpful. When it comes time to find a tux, I am defidently going back to this shop.
Absolutely unprofessional. After having my bridesmaid dress altered an unusual amount of times, I went into the brides shop to pick up the dress. I was sent home with the bridesmaid dress of another girl in the wedding party. My dress was then altered to fit a different person. After two more alterations the weekend before the wedding, the dress never quite fit the same, and the intergrity of the fabric was compromised. The alterations staff was extremely patronizing and rude, and at one point refused to fix my dress. The other staff was absolutely unexperienced in resolving customer service issues. On two occasions I waited more than 45 minuets for the alterations that were supposedly done. On my final fitting( the day before the wedding) there were black 5 black smudges on my dress. No one ever offered to compensate me for anything, and after repeatedly complaining, the owner offered us 10% off on our dresses, which didn't amount to the money I had I paid for the alterations in the first place. The others bridesmaid dress ended up 1.5 inches shorter on one side, and also had to be fixed the day before the wedding. In addition to this, we experienced several other problems with shipping, alterations that weren't asked for, and repeated mix ups. I had also recommended the shop in the beginnin to a friend to have some jackets altered. They claimed they would be completed in one week....its' been over one month, and same story for these, wrong and unfinished alterations. I've never had a worse experience in customer service or quality in my life.
Worst Customer Service Ever.
If you want to be completely stressed out two days before your wedding because your brides maids dresses are not done, then this is the place for you.
They were doing alterations on only two bridesmaids dresses and managed to swap the dresses and alter them to the wrong girl. I would have guessed that after 40 years of service they would have a system down that prevented mix ups like this. I am happy my wedding party was not any bigger or there could have been real trouble.
To make matters worse the store manager/owner, instead of taking responsibility and getting the situation remedied, blamed the alterations lady and her poor English skills - completely unprofessional!
These dresses ended up being altered 5 different times, and on the last day the alterations lady actually threw up her arms, stormed out and exclaimed she would not be touching these dresses ever again, even though they were still not fitting right.
If you can find the dresses you need from another vendor, you would be doing yourself a huge favor. No one needs weeks of headaches like this on top of all the other stress involved with putting a wedding together.
It is unfortunate after this many years in the business that they are so willing to let their reputation go down the toilet.
Best selection in the valley! Excellent staff!.
I just wanted to thank the brides' shop for a flawless shopping experience!!!
I had been looking for months all across the valley for my dress. Nothing! I most definitly did not want your "average Utah dress". Then I walked into the Brides' Shop. There were so many amazing dresses I had a hard time choosing. The staff was so helpful! They made sure I had everything to complete my wedding wardrobe. We also purchaced my moms, bridesmaid, and flowergirl dresses. Everything was perfect! I must have been in the store what seemed like a hundred times before my wedding and each time they were so sweet and made sure I was happy with all of my choices!
Thank you Kathy and Staff!!
Oh, I can not forget to mention, the alterations were perfect!!!
The Bride's Nightmare!.
AVOID THIS STORE!
Like several other brides who have reviewed this shop, I too was at first impressed with the store and their selection. I made my order, paid for my dress and accessories- then the service ended and the nightmare began!
My dress was extremely late arriving, and when it did arrive it was NOT the dress I ordered- every time I tried to speak with someone about this I was told " you need to speak to the owner". When she finally did speak with me, she simply stated " Oh, I thought this dress is what you wanted" and walked away. The shoes that were "special ordered" for me were the wrong size and color, and I had to place the order for my veil three times before someone in the store actually placed the order. The alteration situation was also horrible- my second fitting was bumped back because the owner of the shop had their own family wedding, so I was told that "their items were top priority" and my dress would not be ready for another week. When I did go in for my second/final fitting, my dress was in shambles! Beading was falling off in places that did not need to be altered, and there were tears in spots that were not going to be altered. I then received a phone call the next day letting me know that there would be an additional charge to "repair the beading" that had been damaged during the alteration process. (after I had already paid a large fee for alterations)
I am certainly not a "Bridezilla", but do appreciate good customer service, honesty, and ethics in the businesses that I choose to work with. The Bride's Shop demonstrates NONE of these things. AVOID THIS STORE UNLESS YOU DON'T CARE WHEN YOU GET YOUR DRESS, HOW IT WILL LOOK, AND HOW YOU WILL BE TREATED IN THE PROCESS!
Bride's Shop. I had a great experience with the Bride Shop, my dress was unique and the sales people did not presure me to buy. I came back numerous times to try things on and they were always helpful. As for alterations and service I have no complaints. If you allow enough time before your wedding for alterations they are happy to fit things exactly as you like. I shopped in NY, AL and all over Utah and was very happy with my choice. Dont let a few Bridezillas sway your option.
Best place ever in Utah.. What more could I say. I was completely satisfied with my dress. I had a custom made dress and it was perfect.
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