858 S State St, Salt Lake City, UT | Directions 8411140.750519 -111.888749
Neighborhoods: People's Freeway
Provided by CityGrid
Receive $20 Off Your First Auto Service if you are a New Customer.
This summer I had the chance to review a LOT of mechanics for my "91 VW Westfailia as I was driving across the country. I put over 9,000 miles on a new motor an visited 10 repair shops. Out of all of them I got the best service from this team and especially the owner, who really knew how to do the impossible , difficult electrical gliches. They were efficient, friendly and very helpful to an out of towner, me. They also had one of the better waiting rooms.
I want to give them a five star raiting.
Really impressed with the work these guys did. I had an electrical program in my 2006 Jetta TDI that was causing my battery to go dead every day (this should make any German car owner cringe because electrical problems in German cars are bad). Not only did they fix it, they fixed it with the existing parts as to not charge me for a new wiring harness and only charged me one hour of labor, had the car done in less than a day. Impressed isn't a good enough word. They really did amazing.
I'm a longtime customer of Utah Imports. I've taken my car in for both scheduled and unscheduled repairs and received consistent, knowledgeable and professional service. Great team!
My Wife and I have been going to Utah Imports for over 8 years. We have two Volkswagens and they have always provided great service for both vehicles. Jobs are completed in a timely manner and have always been done right the first time. I don't intend to ever purchase a vehicle that they do not service.
This repair shop is well known in Salt Lake. However, I have found that if you are a woman alone, be sure to ask for the replaced parts. Or better yet, have a man deal with this shop.
Within a period of 2 years, this shop replaced the timing belt and water pump twice on my Volkswagen. When the engine stopped a third time, they told me that I had not kept the oil changed according to specs and that I would need to rebuilt the top of my engine, that there was no guarantee that there were not metal shavings in the bottom of my engine which would wreck any work that was done anyway. When I asked them if they would like to buy my car and how much they would pay for it, they told me I had been a good customer and they would pay me $1000 for the car.
Upon consulting a second repair shop, I learned that for the THIRD time I was required to replace the timing belt and water pump. When I asked about the oil and metal shavings, the second shop assured me that there was no problem. Indeed, there is a little screen/filter which would prevent anything like that from happening.
I had the second shop repair the timing belt and water pump and I have been entirely pleased and satisfied.
I have had issues with the air conditioner and I thought that it would just be a simple fix--replace the freeon or something like that. $1100 later, I was on my way home when ALL of the lights on the dashboard came on and my car rolled to a halt. When I had friends that discovered the cause (after having to pull the car home.) and still couldn't complete the repair, we called Utah Import for some guidance. The response---"We don't repair cars over the phone." Total cost of that repair--$1200. And I was fortunate that the car didn't catch on fire because all of the electrical fuses were melted into one huge blob of plastic.
I wouldn't got back to Utah Imports for any kind of repair. They have completely destroyed any trust I might have had it them.
Excellent Shop and Service! – Utah Imports is an excellent shop. I have done business with them for many years and have always found them thorough and honest. They do great work and I have never had a reason to complain.
Allan, Jeff, Jim, and all of the mechanics are willing to discuss the problem and offer suggestions. I like the fact they are willing to openly discuss what they find and the options I have for repairs. They have even explained how I could do some of the easy repairs myself to save money. You don't find many shops willing to to pass up money but Utah Imports has done that with me.
Utah Imports is great, give them a try!
Fair and Competent – Utah imports has been servicing my Audi and Vw for a number of years. In this time, they have proven both fair and extremely capable. I have recommended this shop to family members and friends.
Use your brain! – If you are reading these reviews, note that most of them come from the same place. Use your brain, they have stacked the reviews to negate the honest and true ones. So here is my review, took our car in for a timing repair, told we would need to replace entire engine. $6K. Enough for 2 years tuition. For a family on a budget, that is devasting. After sleeping on it, we decided we wanted a second opinion, or check out all options. So we called and asked how much it would be to just fix the timing issue and nothing else. We were told they would either do the $6K repair or nothing at all. No options. Hmmmm.....they said it was a liability issue. It drove into the shop with a timing issue, we simply wanted that fixed and then have the engine issues looked at separately. So now it will not drive at all and we are left being forced to take their opinion or towing it somewhere else. Call the tow truck. Anyone not open to a second opinion is probably not on the up and up.
UPDATED:Extremely disappointed in their dishonest practices. – UPDATE: After contacting the BBB, the owner, Jeff Keller called to discuss the matter. He was very nice and tried to explain that another technician assisted in the process which was the reason for the labor charges. However, as we discussed the matter it was clear that the charge would have been the same regardless which he explained was the way 'all' mechanics do business. He is very concerned about his reputation and I don't blame him. He offered to make things right by refunding the nearly 3 additional hours of labor and I was grateful for that resolution.
Helped me quickly in a pinch – I was moving across the country to start a new job in California and was stopped for the evening in Salt Lake when the "check engine" light came on in my Audi A3. I wasn't about to try and drive over the Sierras with the engine indicator on and risk inflicting engine damage, so I set about trying to find a shop to help me out. I took the car first thing in the morning to the dealer (Dave Strong), but they hemmed and hawed about whether they'd be able to quickly get me in and help me (or even do a quick test to determine if the problem was serious). Unwilling to make any commitment as to how soon they could help me, if at all, the people at the dealership seemed more concerned with protecting themselves than helping me. In no position to hang around Salt Lake indefinitely while the dealer took its time finding out what was wrong with my car, I called up Utah Imports. I explained the situation, and they confirmed that they could get me in right away and figure out what was going on. So, I took the car down the block to Utah Imports. They took it in immediately, ran the diagnostics, told me exactly what was wrong, and had me on my way in about an hour.
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