Beware: Better check what they make for you!.
I saw the review where they made the wrong cake for a birthday party, then told the customer they would not "make it right" unless they brought the cake back (right, take the cake away from 5 year olds & say, sorry!).
Well, I ordered a cake for my daughter who goes to school in Salt Lake City (I now live near Atlanta). I was explicitly clear in my instructions for what I wanted. The young girl took the order down correctly, but the baker screwed it up & they made the wrong cake for my daughter's birthday.
When I call back, the same girl who took the order confirmed my order correctly, but her manager said that they would only "make it right" if she brought back more than half the cake...! Wow, far from the Customer-friendly policy! THEY screwed up and admitted such, but their company policy is to put the burden on the Customer because they know most people won't immediately stop a party or function just to bring back a cake.
So just be careful when you buy anything from this place. I'm sure the staff is friendly, I'm sure Mrs Backer is nice, but their Customer Satisfaction policies are firmly rooted in the yesteryear - a business' actions firmly reflect the attitudes & feelings of their management.
Just beware if anything is not exactly to what you specified... If you just go in & buy a gingerbread cookie, you should be safe, but when instructions get any more complicated than that...
...wow. Not sure how there can be a bad review on Bakers. My mother used to go to church down the street from Bakers. Every day after church, her father and mother would meet up at bakers with her and her sister and they would buy a gingerbread cookie. Now, anytime someone is in Utah, they bring us back a bakers cake or 2 dozen gingerbread cookies. It is the best bakery.
Best Customer Service. I don't know what you are talking about. Backers never yell at anybody. They have some of the best customer service of any of the stores I have gone into. I never wait more that a minute until someone is there HAPPY to see me. Mrs. Backer is a 60 year old lady. She does not go around doing all the things you say. Get a life! I commend any business that has been in this city as long as they have. They MUST be doing something right.
Glad Other Bakeries Have Opened.
I would never recommend Backer's Bakery to anyone, there are so many other charming bakeries in town now with people that are actually HAPPY to see you when you come through the door! I don't like going somewhere where even the owner treats you badly. The cupcakes weren't great, I know they are the trend now so Backer's has jumped on board, I don't blame them for that, but there are darling cupcake shops in town with fantastic baked goods and great employees.
All I can say is steer clear of Backer's!
Why are you yelling at me, I'm your customer!. I used to come to Backer's as a little girl and have always had fond memories but have lived out of town for years. I came to visit Backer's Bakery for out of pure nostalgia but popped into the art gallery next store first- when I came out, I was met by Mrs. Backer herself, yelling that I was parked in HER parking lot- well I am HER customer! Or WAS, at least. It makes me sad because I held Backer's in such high regard, but I will NEVER visit there again.
Edible Art Beautiful Wedding Cakes!. My family has been using Mrs. Backers for all our most important occasions for generations. They make the most beautiful cakes in town! The flowers are gorgeous!!! Unlike any you have ever seen. The cakes and frostings are wonderful. Including the buttercream which as you know makes the most beautiful frosting but not always the tastiest.
Frowny faces and Dry Cake. I have been to Mrs. Backers Bakery several times, never again. The girls behind the counter frown and seem scared, maybe of Mrs. Backer. I like the idea of bakers being "fat and happy" not tight lipped and snappy. With so many great bakeries in downtown Salt Lake there is no reason to have a bad customer service (and dry cake) experience at this one.
Very disappointed. So disappointed. I've heard so much about Mrs. Backers. The service made me feel as if I were intruding into their special world. Not at all friendly. I was very disappointed by the cake. Dry and the size was also disappointing. I can't understand their reputation. Doesn't work for me.
Delicious!. I went to Mrs. Backer's for the first time this week and was mightily impressed. The cherry pie was wonderful, not at all gummy as fruit pies can sometimes be, and the crust was gorgeous and the perfect texture. The Boston Cream pie was the softest, most delicate piece of cake I have ever had, with thick, fudgy frosting and just the right amount of cream filling. Everybody should go there. It's amazing.
an excuse of an establishment. despite the fact that the bakery is a darling place first established in the 1940's- claiming to be one of the best pastry shops around, i have never in my life been more disappointed with the customer service given at this excuse of an establishment. On multiple occasions I have gone down to the shop for a tart or a cookie and it has said 'out for a ride' or 'sorry for the inconvenience, we really never do this, but: our son is getting married tonight and we will re-open....' It is positively outraging. Besides that, they ARE only open the five days a week (tues-saturday) so i have been denied service on multiple occasions. It really is a shame to have such a quaint little place with so much potential be such a let down when it comes to customer service. better luck next time mrs. backer.
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