Samantha B.

Joined 4 months ago

I cant believe all the bad reviews I have been, going to this clinic for about 6 months or so, And have never been treated roude or had a super long wait time maybe 15 minutes tops... My doctor has always been very thorough and his Secretary as well. I know there are a few there that can be a little miffy, I just ignore them or chalk it up to a bad day... I have a little tiff with my Doc today, but its no big deal I wont stop seeing him and I wont stop going to foothill, I guess dont go to any doctors in the Tooele Valley because Foothill is a thousand times better than any of these quacks out here, So maybe i was so accustomed to severely bad Doctors, the doctors here are like saints that is kind of a sad thought but I would recommend them, just do your research on the doctors and maybe see which one is best for you a female or male, a family physician or one with a specialty and see for yourself, most of the staff there is awesome<3 the Doctor I speak of is Dr Jack Taylor...

L R.

Joined 5 months ago

This clinic was unequivocally the worst medical experience I've ever had. I move here from across the country and went to FFC because it was nearby and accepted my insurance. Generally, I was able to get it within a day, which was nice; however, my experience with the staff and Dr. S. Eborn were subpar. While I was a little turned off at times, it wasn't enough to seek another provider until recently. Deb, Dr. Eborn's secretary, has always been a little rude and somewhat condescending, but my last experience was too much. I called to schedule an appointment, she told me I had an appointment, then placed on hold for a while when I told her why I would be visiting. She never came back, so I just went to my schedule appointment only to find out that she had canceled it -- she did not feel I needed to see Dr. Eborn. Tell me, on what planet does a secretary make medical decisions? I thought I could be pregnant and because I had recently moved to Utah and she is my primary physician, I thought she would be the one to see to find out if I was pregnant, then recommend an OB. No. I was wrong. I was sent away and had to reschedule, so naturally I get Deb again. Deb tells me, aren't you pregnant? Dr. Eborn can't see you through a pregnancy. I told her I did not know if I was, so I thought I should seek the advice of my primary physician -- Deb places me on hold again. When she came back, she said she spoke to Dr. Eborn and she thinks I should see another doctor. I pointedly asked, so Dr. Eborn will not see me? Deb said, NO. She won't.

I could not believe what I was hearing. A primary physician who REFUSES to see a patient because, well, because the patient MIGHT be pregnant? And a secretary who acts as a gatekeeper and decides whether or not you should see the doctor. Last time I checked, there was no "we refuse the right to provide service to anyone" sign, yet Deb and Dr. Eborn certainly act on this notion. I had just seen Dr. Eborn because of a kidney issue, which may or may not have been related to a possible pregnancy or a more serious issue, but she still REFUSED to see me. She did not care about my medical situation on any level and Deb was incredibly rude and condescending. I actually hung up and cried for a bit because I couldn't believe this doctor who I had come to trust, had outright refused to see me because I MIGHT be pregnant.

In general, the administrative staff wasn't always the friendliest, but the connivence of the location and the quick appointments outweighed the negative for me. Unfortunately, this latest episode is far too disturbing to ever step foot in this clinic again - or to trust that Dr. Eborn would have my best interest when treating me. This was an egregious lack of concern or care for a patient is incredibly disappointing.

I sincerely hope that no one else receives the same treatment I received. If you're looking for a physician - go elsewhere and please do your research - I know I will.

Mark H.

Joined 6 months ago

I think people need to understand the difference in your medical providers. There are Clinics, there are hospitals, and then there are your private practices in cozy little buildings tucked away in the trees with one or two doctors on call. Clinic's are like the fast food of medical services, its a wham bam thank you maam kind of service. A clinic is not the place you want to be if you require "Bedside Manners" or a long flourishing relationship with your doctor.

I use Foothill Family Clinic for a couple reasons:

1. I wake up feeling sick, I call, I have an appointment within the hour, and medication in about 30 minutes after that.

2. There is no need to bill my insurance (or if you dont have any), its 25 dollars for an office visit.....every....time. You go in they say "yes your sick", you walk out with your anti-biotics or whatever you need, and your done. 25 bucks...please drive through.

So, just analyze what kind of service you need as an individual. Do you require a personal bond with your doctor? Do you have the insurance that will cover these long hourly sessions? Do you have a condition that is mor e intimate and needs personal attention? You may want to find one of the higher priced private practices (and there are TONS to choose from).

Realize the majority of people who use a clinic are low income, lacking insurance (massive amounts of students at Foothill specifically) and it is a very fast paced medical practice, quite possibly seeing 500+ patients daily. It's just the way its set up.

I'm not trying to downplay peoples experiences here, but everyone should take an honest look at what kind of service they personally require when seeking medical aid. If I had cancer, heart disease, blood based illnesses, arthritis, any kind of extensive health issue....I would not be at the clinic! I go to the clinic when I have the flu or if some rash sprouted up after eating Mcdonalds....

It's a quick fix. If you find you have something more serious....go elsewhere, and get the attention you need.

Hope this helps.

Jubilee21

Joined 2 years ago

This Clinic is completely unprofessional. My wife is pregnant and we have been seeing a doctor at this clinic, if it were not for her we would never come back. We have monthly payments and never missed one. My wife happen to forget her checkbook on the last appointment and they treated her like a second class citizen. Telling her she has never made a payment which was a complete lie and when we told the "Account Manager" that was a false statement she responds with "Oh, let me double check... I guess your right, I can let you see the doctor only if you make sure to come back with payment today" Which is absurd because my wife now has to go an appointment once a week. The way they treated her prompted me to write this review because I am just appalled at how they treat their clientele. Its too bad my Doctor chose to be at this clinic because after this pregnancy has run its course we will NEVEr be going back to this place again.

bobmain

Joined 2 years ago

I have been going to Foothill and Dr Teddy Witbeck for 6 years. He is a great doctor. Very caring and concerned. My experience has been very good.

Doesn't Recommend

James H.

Joined 1 year ago

what a waste of time and money!!. This was the worst experience with a medical facility i have ever had! the staff was blunt and and uniformative, It feels as though i paid a hundred dollars to be have my blood pressure taken and told they can not help me any further, I was told by a spacialist(for my arthritist) i needed a genral phycian for my medications.

Not only did they not address my current concerns,

but they also told me that they could not help me and i needed to see a spacialist! so after a 5 minute visit they they dismissed me, to fend for myself, with no suggestions on what i needed to do!!! so what exzactly is a genaral phycian for if they cant help you with anything ! I had better care from a phycain assistant !

there doctors dont care about you! if i was dying i wouldnt go back to that clinic, if it was the last one that existed !! dont waste your time or money.

Doesn't Recommend

Katie B.

Joined 1 year ago

They can fit you in, but don't expect anything. I've been going to Foothill Family Clinic for years, and continue to do so because it's right next to my work, and they can always fit me in same day.

My first bad experience was that when I had mononucleosis. I told the Dr that I was felling so tired I couldn't function, he told me to toughen up and refused to do a blood test. I had to go to another Dr. to have the mono diagnosed.

The second was a mass on my ovary. They sent me in for an ultrasound. When the results came back a secretary called to tell me that there was indeed a dangerous mass and they could not help me any further, but could offer a referral if I wanted one. I declined. The next day a different secretary called and said the Dr. wanted to schedule an apt. to talk about test results. I advised that I had already scheduled an apt. at Huntsman Cancer Inst. and if there was something more they could just tell me. The secretary told me she needed to schedule an apt to see the Dr. I told the secretary that I'd already been told they could not do anything for me. She said I should schedule an apt. I did and I went in. They said I had to give a co-pay. I asked if there was any new information, they said "no" but the Dr. has to get paid. I asked if the Dr. was just going to tell me that I had a mass that needed to be seen by a cancer specialist, they verified that was all the info they had and then insisted that I make my co-pay. I told them to shove it.

BTW - the ultrasound tech at the south location is AMAZING. I loved her!

I ALWAYS call first to see if the Dr. is on schedule (since I work only 2 minutes from their door). They always say "yes" and then I end up waiting a minimum of 30 minutes before being called back. I have often waited 60 minutes even when I've called first and they said they were on time. In fact, they have never said they were running behind, but they have never NOT been running behind.

I had a broken hand bone, they told me I was fine, and should come back if it still hurts in a week. I asked for an x-ray, and ended up leaving in a cast. But, only after waiting a full 60 minutes for an x ray. The xray tech chit- chatted for an hour to another employee while I listened - no one told him I was waiting, and he never checked. Finally I hunted down my Dr. to see what the delay was. They had just forgotten about me.

Overall, I haven't been in there for quite some time because I always spend 90 minutes plus to see a Dr. for 3 minutes or less. They always tell me I'm fine even if I'm not and I have to fight for them to diagnose me, or go elsewhere anyway.

Doesn't Recommend

Todd O.

Joined 1 years ago

Do yourself a favor... stay away!. Do yourself a favor and don't go here in the first place! Both my wife and I have had very terrible experiences here. We have followed up with office management to make our situation known about how we were treated or in these cases, how we we're NOT treated. My wife went there experiencing rib pain. Doc was rude and did nothing other than write a script. We immediately went to an IHC clinic where they, we're very friendly, did xrays and found fracture ribs and torn rib cartilage. I called the office managers of the Foothill Family Clinic to file a complaint about the doctor and the way my wife was treated. The office manager told me they do not even have a form to file a complaint (we'll see about that) The end result…. a letter in the mail from the doc, that read.... FROM Doctor Teddy Witbeck MD "We regret to inform you that the physicians of Foothill Family Clinic North and FootHill Family Clinic South will NO LONGER provide medical care for you and your family" What a joke... lol #1-they didn't even provide any care in the first place #2-I told them we would never go back there anyway #3- This Doc makes policy and also writes "don't come back" letters... when does he do doctor stuff? #4 - All the other Docs at the Foothill Clinics back this up? WOW - Foothill Family Clinic knows how to put the CARE in HealthCARE! So if you go.... don't complain about the service or you'll end up with a letter asking you not to come back! ooowwwwww o nooooo! Just DON'T GO HERE

Recommends

Sarah H.

Joined 1 years ago

I love this clinic...... I am writing this review after comming across all the other reviews listed here. While reading....I am thinking to myself all of these people that have had a bad experience, whether it be the clinic or the type of people writing these bad reviews, are the squeaky wheels here. I thought to myself, I love this clinic, and here they are getting bad feedback because of course the people who are irritated are going to post something negative. I used to work in customer service and hated hearing all the bad things, when I knew the customers that were happy just weren't verbalizing it. I am here to tell you that this clinic is amazing! I have been a patient for a long time, and have seen multiple clinicians. I have also seen other doctors offices outside of this practice. I think Foothill is great and have never seemed to have any problems. They really take care of their patients. I have referred a lot of family and friends and have never had complaints. I will continue to do so.....Go Foothill!! My hope is that more people step up and speak out about the positive things about this clinic.

Doesn't Recommend

Theresa R.

Joined 1 years ago

Unprofessional. From beginning to end this was a wholly unprofessional provider. As a new patient, I arrived fifteen minutes early, assuming there would be new-patient paperwork (medical history, medication history, etc). No such paperwork was given. The receptionist with whom I was working mentioned there might be a 15-20 minute wait which I accepted. While I was standing there registering, two women came in and registered with another receptionist - both women were 5 minutes late and 11 minutes late, respectively, for the appointment. They were, however, placed in line ahead of me. My receptionist then ask me to sign a paper that bore my name/address and the appointment time. She put in an appointment time 10 minutes after my scheduled time so I crossed it out and corrected it. She took one look at that and her body language seemed to be one of alarm and consternation. I was then told there would be an hour wait. I left.