Eyeglass World

Recommends

quebelle

Joined 4 years ago

Wonderful service and affordable glasses. My daughter recommended I have my glasses made here. I am so pleased with my glasses and the service I received. Leslie helped me make my selection of lenses. I wanted to use my old frames since they were fairly new. She inspected them them and told me they'd be fine. She didn't try to talk me into something I didn't need. I came back the next day and I arrived a bit before the time they were supposed to be ready and was very pleased to find that they were ready and waiting. I highly recommend Eyeglass World, Murray to anyone who needs affordable glasses quickly.

Doesn't Recommend

sundowner54

Joined 3 years ago

Beware of this place!!!!!!!!!!!!!!. I recently decided to go to EyeGlass world for exam and glasses. This operation is purely profit driven and survives on false advertising, as well as new business. The reason I say this is because of slow service and a lack of professionalism and care.

I waited in excess of 30 days, and when I finally did get my glasses, they showed no remorse and acted like they were doing me a favor.

Also the first person who measured my bifocals did it wrong-I guess anybody can be an optician at Eyeglass World.

In conclusion-I would caution anyone consider doing business with Eyeglass World-you will spend twice as much for terrible customer service as well as incompetence.

Doesn't Recommend

fedup72382

Joined 4 years ago

Poor Service, Horrible selection, and very careless. The first time I went in the receptionist made me wait over an hour for my appointment just to tell me that they could not give me my eye exam until they verified my information with my insurance. My prescription was wrong THREE TIMES!!! How do you keep messing up a prescription. The customer service was awful and the management was mediocre. I waited three months, no joke, three months for my glasses. I did not get a phone call to tell me my glasses were ready. When I went to pick them up today I thought the nightmare was finally over. Oh no, I have not even had my glasses three hours and I just noticed that my 350.00 frames have a scratch on them AND they are missing rhinestones. I do not recommend this place to anyone unless they want to wait a LONG time to get their glasses. I have gone to LensCrafters for the past 3 years and to the Morin Eye Center and I have never had such horrible service. The longest my glasses have ever taken was a week, not three months. I agree that they are over priced and never again will I set foot in their store. Well I'm forced to on Monday because they have to fix my frames now and that ought to take them another three months!

Doesn't Recommend

sunshinedad

Joined 4 years ago

Very slow service , poor customer service, NO quality control.. Dec 13, 2008 went to the Salt Lake City, Utah store and purchased the two for one deal. The person helping me claimed to be the regional manager up from Phoenix to help. First concern: after all of the "add-ons" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed to meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN and was told the glasses had just come in that afternoon. I immediately went to the store to pick them up. Third concern: only one of the two pair of glasses was actually delivered. No one could give me a time for delivery of the second pair. Fourth concern: Upon attempting to use the new glasses, I found the left lens was so blurry I could not see anything out of it. Fifth concern: quality control I noted that a sliver of polycarbonate was stuck in my finger. Upon closer examination of the eyeglass lenses I noted "pieces of polycarbonate along the edges of the lenses. The lenses did not have the edges ground off NOR were the edges buffed. Sixth concern: No management help. There was no manager at the store (a new manager apparently was in Las Vegas being trained this week). The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back.

Eight concern: That I was stupid enough to have gone to this place in the first place!!

Recommends

ScarletOhare

Joined 5 years ago

The choice of optical frames could have been better for shuch a pricey store. Even though the service was great and the eye doctor was too quick with the exam..

Everything looked the same no trendy frames just the basics.ovals and squares no beautiful side pieces.

Ended up bringing my own frames in to put lens in to get stylish glasses.

One lens I had done was never quite right with the no line bifocal. Make sure you ask if the person is an Optician .