Murray >Jewelry & Watches >
Jewelry >Morgan Jewelers
Horrible customer service.
I will never set foot in there door again. I purchased a necklace for my wife's first mothers day with the promise that I could get a new stone put in it in two weeks. The sales person said he would contact me a couple days after i got the necklace this never happened. Me and my wife went back to the store to find out what was going on the sales person that we purchased from was not there the person we dealt with told us they where ordering the one we want and she would call first thing in the morning, this never happened. The next day we tried to return to another location and the sales staff was rude and told us they would not help us only exchange for something else. We finely took back to the fahsonplace store and where told that they ordered a new one and would be here in 6 weeks not the 2 weeks we where promised and if we returned it we had to pay a 20% restock fee. This was a load of crap because there website said guaranteed returns up to 30 days from perches.
The staff was rude and was nothing like advertised I will never do any business with them again and I would never recommend them to anyone I know
Worst service EVER!!!!!.
I will NEVER EVER buy another piece of jewelery from Morgan Jewelers again. My husband bought my ring engagement ring from them. Once they had our money that was the end of their so called customer service. We have been married for 11 years now and I noticed the prongs on my ring were becoming worn.
When he purchased the ring he also purchased a "so called" warranty. We were required to bring the ring in yearly to have it cleaned and checked. We fulfilled this warranty requirement to the fullest. When I took my ring in to see about having the prongs fixed they told me it was going to cost me over $100.00 to have it fixed. We inquired as to why it wasn't covered under the warranty and they told us the warranty we bought back then didn't cover this type of issue. I was so upset that after paying what we did for my ring it was going to cost the 100 to fix it. What was the point of the warranty.
Cleaned my watch for free.. I went shopping for a ring for and they cleaned my watch for free while I was shopping. I'll be buying my girlfriends ring from Morgan Jewelers.
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