Mike's Custom Jewelry & Rprs

11/19/09

You Got To Go Here

by Tammy205 at Citysearch

I have gone to Mike's several times and they have always treated me great. They have repaired several pices of jewelry for me and their cost was always what they quoted me when I dropped it off. The have given me a receipt with the price of what it will cost to fix it each time I left my jewelry. When I picked it up the price was the same. I would not trust my jewelry with anyone else.

• Pros: Best Jeweler in Town

11/05/09

The Best Jewelry Anywhere!!

by a little haslam at Citysearch

I love this place. After buying jewelry here I will never go anywhere else. They have a huge selection and something in everyone's price range. If you don't find exactly what you want they are willing to put forth the extra effort and make it special just for you. Their diamonds are amazing and I always get comments on my jewelry. They truly enjoy what they do and are always friendly. I compared my jewelry from Mike's with what I had purchased from other stores and you could tell that the quality and workmanship from Mike's was far superior. Even my husband agreed that he would never go anywhere else again.

• Pros: Excelelnt service and always original
• Cons: None

10/14/09

Shoddy work....at best

by pkmosie at Citysearch

I'm not going to tell you all the horrible things I had to experience with Mike and his horrible sales staff. I will tell you the key points that you can keep in mind before you spend any money here:

1. Mike's work is shoddy. Every time I took my ring in to get re-sized or cleaned they tried to give it back with scratches and dings all over it. I think Mike is getting a little too old to be doing such detail-oriented work.

2. Awful customer service. The sales staff are always smug and unresponsive. They will treat you great until you give them money, then there is no more incentive and they will treat you like a nuisance.

3. Did I mention the sloppy work?

From looking at the reviews it seems that people either gave them one star or five stars. I wonder how much the 5 star reviewers paid for their jewelry? I'll bet those who paid way too much for their jewelry got much better service than those who paid a reasonable amount. We fit in the middle, I think, but our service was awful.

I don't care if I have to pay for my next cleaning; I will NEVER go back to Mike's Custom Jewelry.

• Pros: can't think of any
• Cons: Terrible customer service and even worse jewelry service