11/05/09

The Best Jewelry Anywhere!!

by a little haslam

I love this place. After buying jewelry here I will never go anywhere else. They have a huge selection and something in everyone's price range. If you don't find exactly what you want they are willing to put forth the extra effort and make it special just for you. Their diamonds are amazing and I always get comments on my jewelry. They truly enjoy what they do and are always friendly. I compared my jewelry from Mike's with what I had purchased from other stores and you could tell that the quality and workmanship from Mike's was far superior. Even my husband agreed that he would never go anywhere else again.

• Pros: Excelelnt service and always original
• Cons: None

10/14/09

Shoddy work....at best

by pkmosie

I'm not going to tell you all the horrible things I had to experience with Mike and his horrible sales staff. I will tell you the key points that you can keep in mind before you spend any money here:

1. Mike's work is shoddy. Every time I took my ring in to get re-sized or cleaned they tried to give it back with scratches and dings all over it. I think Mike is getting a little too old to be doing such detail-oriented work.

2. Awful customer service. The sales staff are always smug and unresponsive. They will treat you great until you give them money, then there is no more incentive and they will treat you like a nuisance.

3. Did I mention the sloppy work?

From looking at the reviews it seems that people either gave them one star or five stars. I wonder how much the 5 star reviewers paid for their jewelry? I'll bet those who paid way too much for their jewelry got much better service than those who paid a reasonable amount. We fit in the middle, I think, but our service was awful.

I don't care if I have to pay for my next cleaning; I will NEVER go back to Mike's Custom Jewelry.

• Pros: can't think of any
• Cons: Terrible customer service and even worse jewelry service

08/03/09

Never go here!!

by ohmenerves

It makes me mad that I even have to give them one star!!!

I took in a pave style ring purchased elsewhere for sizing. Mike told me pave style rings are harder to size, but he could do it. He did not offer any other sizing options such as adding more gold to the ring to make the base smaller or the side inserts which also help in sizing pave style rings.

When I went back for my ring it was miss-shapen and oval in shape, and a diamond was missing. He replaced the diamond with a smaller diamond that sits under the other diamonds instead of flush with them.

The price he quoted me at drop off was not the price I had to pay when I picked up my ring.

I had to take my ring to a real jewely store to have them fix what Mikes Custom Jewelry did, costing me even more time and money. All in all they are very unprofessional and offer very poor quality work. I am shocked they made me pay them for mangeling my engagement ring!

• Pros: none
• Cons: liars, poor quality craftsmanship