Sky R.

Joined 6 months ago

Really? This is BMW not Kia! I would expect A+ service instead of FAIL. It took 5 minutes to get any one to acknowledge me when I drove into service garage and I was the only customer there. Finally, someone showed up, he knew nothing and sent me to service rep, Devin. This guy knew nothing and did nothing. All I needed was a quality check and another key. After 2 days of frustration dealing with Devin, we called the dealership we bought the car from and they dealt with this kid. I will never bring my car back. What a waste of time and energy!

Daniel T.

Joined 9 months ago

I love BMW of Murray, I have owned an '07 335i and now have a 2010 335i. Both cars have been fast and a lot of fun.

Recommends

chris c.

Joined 1 year ago

Amazing Service and Sales. I have to express my BMW experience was amazing for the secound time in two years and my third BMW, my salesman Evan Grey has integrity and was very helpful in finding the BMW i was searching for and making me happy, he has been a pleasure to work with and i would recomend him to anyone who is serious about buying a BMW at BMW of Murray

BMW Owner Chris Custer

Doesn't Recommend

Matt G.

Joined 2 years ago

Worst Service Department Ever. If you like 5 star reviews that say the service department is great because they got a free car wash this isn't it. I swore I would never go back to BMW of Murray service years ago. I gave them a second chance and they dropped the ball.

First off, as with the other post, good luck getting though to the service department. When you leave a message, either online or by phone, don't expect to get called back in a reasonable time frame. Then if you do get called back don't expect an appointment anytime that week. Once you have the car in, expect to make another appointment in a week for a follow up when they get the part in or when they have time to work on it. Last, don't expect that they fixed the problem. (I've had two BMWs die no less than a week out of their service department)

For all of my time BMW of Murray is wasting, I figure I'd write them a review while they are wasting it. I'm currently waiting for the service department to call me back. Next time I'll just take it to BMW of Pleasant grove. At least the service department actually answers the phone.

Recommends

JmH

Joined 3 years ago

Fantastic Service. Service department was fantastic. Stop in to top my wiper fluid and they check my tire pressure check, to see if my car needed any service and offered me FREE car wash.

I love my BMW and won't drive any car but a BMW unless I loose my job ha ha.. No I've worked with other BMW dealership in CA, and they were pretty good until I moved to Utah. What a great service staff.

I hope my next vehicle will be the all new X3

J.M

Recommends

MerrB

Joined 3 years ago

Great Customer Service and Service Department. When I bought my car at BMW of Murray, the salesman that took care of me was extremely knowledgeable, and treated me with a lot of respect. I will go back to him in a heartbeat! And since buying my car, whenever I go to to the Service Department to have my car serviced they are always quick and thorough with my car. I've never had to wait very long for my car to be taken care of.

And recently, I had my window's tinted on my car. The tint looks AMAZING, and the man in charge of tinting was extremely helpful and nice. I've referred multiple friends to get their cars tinted through BMW of Murray.

Doesn't Recommend

Arieh

Joined 4 years ago

Service Dept UNRESPONSIVE and EXPENSIVE. My car's alarm on a 1994 540i would not quit. After digging everywhere for information, I determined i had no choice then to have the dealer remove or disable the alarm, in order for my car to operate again....

Appt Thurs 7.30am, towed the car in, i was told 220 to look at it., (fine I'm at the dealership, its expected) but come all through friday I receive no update. WHERE IS MY CAR and WHATS THE STATUS..

I called repeatedly and left messages every 3 hours or so. Never got through to any person, just machines.

If you're going to charge premium prices, *****, deliver a premium service!