2200 S 700 E, Salt Lake City, UT | Directions 8410640.723212 -111.871360
Neighborhoods: Sugar House
the absolute worst experience ive ever had. they actually broke the light on my bike when repairing a puncture. they then flat out told me they hadn't broken it (its was a new bike and i seen the guy break it). so that's bad enough. then two weeks later the tires is flat again after i hadn't ridden it. and they refused to refund me. avoid this place like the plague. the staff are atrocious, they work is clueless. I mean they cant fix a flat tire and break my light - and charged me for it.
The best shop in Salt Lake – I always come here first whenever I need something for my bike. I bought my first mountain bike here 15 years ago and continue to head to this shop for all my biking needs. The people who work here are extremely helpful. Like any bike shop, some things are pricey and others are cheaper, but I would say most of their stuff is average-priced. The environment there is awesome though! They really try to help you out with your problem and aren't condescending or working for commission in any way! No hounding you to buy stuff, they're just there to help. 5 stars! Highly recommended!
Knowledgeable/Excellent Staff – I have been going to Bicycle Center for a couple of years and have had great service every time. The staff is very friendly and the mechanic really knows his stuff. I recently purchased my first mountain bike and couldn't be happier with their recommendation. I never thought I could have so much fun on the trail. I recommend everyone buy a Specialized Epic 29er. Thanks Bicycle Center!
Beware - Poor service – I spent a good deal of money on a road bike at this store. When I received my custom fit, I was told that because I was still using my flat pedals, the fit may need to be adjusted when I went to clipless pedals. I was told to 'bring it back by'. When I contacted them a few months later I was told I would 'probably' have to pay to have this done. They just didn't really seem interested in helping me and kept giving me the run around. I ended up taking it somewhere else. I won't be buying my next bike at this shop.
Greatest service ever – I had a chance to work with the bicycle center staff to buy my first road bike and I really have to say I am totaly impressed. There a great bunch of knowledgable guys more than willing to go the extra mile to make sure as a customer I was happy.
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