Easily the worst customer experience I have ever had. Avoid this business if your time, dignity, and vacuums are worth anything to you. Truly horrible.
Horrible and snotty customer service! I agree with SLC35. If you don't mind being treated like you are interfering with their day and that they are doing you a favor by performing the work they advertise, then this place is probably fine for you. Otherwise, I'd suggest finding a different repair shop.
Salt Lake's Best Vacuum Store. I have been going to City Wide Vacuum forever. I now live about thirty miles away but will never consider going anywhere else. I own a business and used to buy Wal Mart specials to clean our office and would have to buy a new one every year. Kevin, the owner at City Wide sold me a SEBO. I have never had one issue with it EVER. I believe City Wide is the only place that sells these incredible machines.I have since had my Kirby serviced there, and purchased a Simplicity (super light) vacuum through them. My entire family has benefited from these guys. They fixed my mother's vacuum on-the-cheap, and my sister had her vacuum repaired there as well. They are fast, efficient, and fair.
Poor Customer Service. As a local establishment, this business should pride itself on supreme customer service, but the employees are rude, dismissive and unhelpful. Shop for vacuums and parts elsewhere.
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