The work was completed satisfactorily,
though they were in and out in less than 20 minutes. Given that we paid for 1 full hour (their minimum billing increment) I would have expected to see them make even a semblance of an attempt to utilize the time. Considering that our sink needed to be reinstalled, etc..., there was plenty of opportunity for them to utilize the remainder of our hour within the very bathroom he was working in.
The fact is that companies are absolutely looking for shortcuts these days, they feel that their potential is best realized by rapidly hopping from job to job. Since you're always worried about catching the next fish, you don't really care about things like satisfaction or quality. The plumber also tool the piece of drywall that he removed, which is quite puzzling. Our painter could have simply refit that section, patched and painted. Instead we have to track down a scrap of drywall. They may have thought they were being tidy, but that seems like a rookie move to me. It is small potatoes, but is just one more incremental cost/hassle for us to deal with.
Their billing breakdown is as follows:
1.00 TOTAL HOURS (Minimum Charge)
.50 HOURS @ 89.00 per 1st 1/2 hour - $89.00
.50 HOURS @ 99.00 per hour - $47.50
Angie's list first time customer discount 15% - ($20.77)
4 inches of pvc pipe and 2 fittings - $10.22
Total - $127.95
When all is said and done, they did repair the pipe. But if you're going to bill me for a 1 hour increment (which I entirely understand), be motivated to deliver an entire hour of service. If you don't want to do that, stop tying your minimum rate to a time phase, and instead call it an arrival fee, which is likely more descriptive. If they;re the sort of company that is going to itemize a 4" section of PVC on a bill, they should apply that level of attention to actually delivering the time I've paid for.
These days this has become standard operating procedure for service oriented businesses, that is, do the very least amount of work possible (at any cost). Just because they're all doing it doesn't make it right. This will ultimately catch up to companies like Plumbing Plus, because I still believe that repeat/referral business is important in the Angie's List world we live in.
I have to imagine that this company does fine work overall, the other reviews on this site indicate that to be the case. But I also know that there are business owners out there that will find ways to delight their customers, or at very least deliver what they're charging for.
Plumbing Plus is a company you can trust!.
Thank you Plumbing Plus! We just had our second blocked sewer line in a month and called Plumbing Plus on the advise of a friend. I had previously called other plumbers. Most wouldn't give an estimate over the phone and insisted that their plumber show up for a "free" estimate before they would talk about the price. Plumbing Plus arrived on time, in fact, a second truck pulled up to make sure everything was okay. Eric was professional and courteous. He ran a camera down our sewer line and told us everything looked fine. He explained everything he saw and told us not to worry. He could have easily sold us a gold-lined sewer pipe and we wouldn't have known better.
Bottom line: they are honest and fair.
Great Professional plumbers. I have used this company many times over the years and find them to be the best priced, professional, prompt and knowledable. I would highly recommend them to anyone for any type of issues. They do sewer line work, water line work , remodels and all types of repairs not to mention drain cleaning and cameraing. Call Paul to scheudle an appointment or to aquire a bid. Thanks Plumbing Plus for always beinbg there for me.
Very Impressive Company. Very satisfied with the service. Prior to buying a house, I hired Plumbing Plus to run a camera down the sewer line to inspect. The crew was on time, professional, and fast. Afterward I heard from the seller's agent there was a very minor problem with re-attaching the toilet. I called Plumbing Plus, and Paul assured me they would take care of it. He called several times to follow up to ensure the seller's were satisfied. Again, the issue to me was extremely minor, but he stood behind making sure all were satisfied.
Editorial Review. The professionals at Plumbing Plus are ready to assist you with all your plumbing and sewage needs.
Your Search for a Good Reliable Plumber Ends Here. Terrific! I have hired Plumbing Plus several times over the last 7 years. The manager/dispatcher is a pleasure to work with - always courteous and helpful. They employ only the best, most professional plumbers. The service I received was always great and they never push unnecessary extras. What a relief to find an honest, reliable plumber! I will always use Plumbing Plus.
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