Customer Service Training Much Needed. Time for a customer service review for the Sugarhouse location. There was no "Welcome" or "May I take your order?" when we picked up the phone...just dead silence, until I said "hellooo?!?" We actually switched tables twice thinking the phones were broken. Then, when I finally got a living person, it was a snotty teen who answered in annoyed one word responses. It gave us such a warm and friendly feeling. Then, when were buzzed to pick up our food, we had to stand at the counter waiting for an unfinished order. It's 5 years since I'd visited. Looks like it will be another 5, if at all.
OVER-PRICED AND DISGUSTING!!!.
Since their website has no place to contact them I'll just go ahead and leave my feedback public. I'm so disappointed! This is what I would tell them if I could:
First of all, I can't believe you don't have a CONTACT US option on your website! It's like you don't even care what your customers think.
Anyway, I just had to let you know about our horrible experience at your Sugar House location tonight. I had the Hickory Burger, my husband had some chicken sandwich with pineapple and my daughter had your grilled cheese kids meal. We spent close to $20 and it was THE worst food my husband and I have ever tasted! My hamburger was overly drenched in sauce, as was my husbands sandwich. His chicken was rubbery as well. My daughters sandwich was 2 pcs of wonder bread with a slab of American cheese inside. Nice! If you're going to make a cheap sandwich, at least make it look like it was worth the money. At least her $5 meal came with fries and a drink. Which is more than I can say for our awful $7 sandwiches! Who charges $7 for a sandwich and it doesn't even come with fries!?! We would have come out better at Denny's! I would have been fine with it had our sandwiches been worth the price! I just don't understand how you stay in business. What a joke! We will never eat at one of your establishments again. Sorely disappointing!
Utah original. Eat the cheese fries and sauce. Best stuff ever.
The staff of seemingly unsupervised teenagers seemed uncaring and unmotivated (and I'm not a crotchety customer, I'm young and ordinarily easy to please) when I visited on a Tues. night. After a long wait, we paid for our food, only to find out after doing so that they were out of the soup (which we'd already purchased) and they'd put cheese on the hamburger that I ordered without. Instead of making a fresh hamburger (common practice), they scraped off the cheese and gave it back to me, now cold.
The employees then announced that there would be a long wait in an attempt to encourage customers to leave before ordering, later announced they would not be taking any additional orders (an hour and a half before closing), and then made a third announcement that they were again accepting new orders (I assume this is after someone complained or a manager stepped in).
Our meal was also interrupted twice when they read off orders to customers because they'd forgotten who ordered what.
The food is adequate, but definitely not good enough to make up for the poor service unpleasant atmosphere. I would recommend a hundred times over that someone go to Crown Burger instead. It's also local, the food and prices are better, and it's only a few blocks south. I won't return to this restaurant where the employees obviously don't want the customers to be there.
Great cheese fries and fry sauce!. Training table is a Utah original. Children love to order via the telephone. The burgers are excellent and the cheese fries and fry sauce are truly unique. I would not recommend the fish sandwich.
Great customer service. There's this cute employee named "Angel" that helped me, and boy was she helpful (and not to mention pretty!)! I would go back there any time as long as she's there!
A Salt Lake burger palace where the cheesy french fries steal the spotlight..
The gimmick: You sit down, decide what to eat, then grab the phone and call in your order. When everything's ready, the phone buzzes and you self-serve your meal. The specialties are the burgers, along with cheese fries and onion rings. The burgers come in 17 varieties, like the bleu bacon and the burger especial with chili verde, cheese, sour cream and guacamole. Share an order of cheese fries or onion rings.
Time does change everything. I've been a longtime fan of training table. The other day I was in the mood for a burger so I decided to go to one of my favorite places. When I ordered the girl was extremely rude to me. When I got my order my fries were cold and salty. I can tell you from this that it will be awhile till I eat at any training table
Great Burgers, but a wallet buster. For what you get, it's a tough sell. I still go when the craving strikes, though.
fab fries!!!. Training Tables cheese fries are the best you can get anywhere! The sauce that goes with them just adds to the fries. I would definitely say they have the top fries out of any place that has them.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!