Banbury Cross

Doesn't Recommend

gringojo

Joined 2 years ago

I Agree 0 ASS HOLES! OWNERS!. The whole Family are Dirty Mexicans! Rude! Vulgar! Nasty! & the Dumbass! Kid who answers the phone says NO ENGLISH! & when I called back he knew English!!!!

Recommends

Number1 Daddy

Joined 2 years ago

Donut Craving!!!!. I woke up with a donut craving and having just moved back to SLC after eight years I was sad to see the Salt Lake Donut Co. was gone. So after searching the tubes for a donut shop, that was actually open on sunday morning, I found Banbury Cross Donuts not to far away.

I read some of the reviews and was apprehensive about going but after going to Smiths and not being satisfied with their selection, and remember I was CRAVING donuts, I went!

Service was good, and fast. There really wasn't time for bad service. I was in and out before the song that was on the radio I was listening to was over.

The donuts are good and I am sure I will be back.

Doesn't Recommend

robbinds

Joined 5 years ago

Good donuts, HORRIBLE service!. The donuts are great, but in the last year, the selection is dwindling and the service is HORRIBLE! I've waited for 10+ minutes at the drive up, made eye contact with those working inside, and still, no one comes to take my order. WTH? Too bad that the new owner/manager doesn't see customer service as what has driven the past success but will inevitably drive the coming failure. What good is a roomful of donuts with no one to buy them because you've pissed off nearly everyone in the valley? There are more and more donut shops opening up all the time, so why would your customers put up with this non-service behavior? Guess what? We won't! It is NOT the American way!

Recommends

amyoliver85

Joined 3 years ago

Best Donuts in Town. I have been going to Banbury Corss for donuts for as long as I can remember.

The donuts are wonderful and they work very hard to make sure all of their products are quality and made on time, especially when you are making orders on the holidays.

I had the pleasure of getting to know the owner when I was working at the gym where she works out and I can tell you that she would never stand for some of the things that have been said on the reviews. I've also met her children and they are all very positive workers. Everyone has "days", including everyone on this thread.

If the things that people have said really happened, then that's a shame, but you should know that the owner's do not take these types of things lightly and they do everything they can to make things right. I would suggest if you have a problem, you call and ask to speak directly with the top owner. She doesn't mess around and will want to keep her business running smoothly. Unfortunately, there are soooo many sites like this out on the web that it's impossible to follow them all.

Recommends

srawli

Joined 2 years ago

Yummy Donuts. I had my first Banbury Cross donut while in the hospital when my son was sick. I have never had a donut quite like this one, cinnamon crumb, it was the biggest donut ever. We asked the nurse where they came from and we have been going to Banbury ever since.. I have never had a bad experience, not once. I have also been treated with respect, my donuts have always been of the best quality, I will continue to go there.

Recommends

ms melittled

Joined 2 years ago

DELICIOUS DOUGHNUTS. I have read alot of reviews on Banbury cross and couldn't help but notice how terrible the harassment and name calling was from the owners daughter twards some people whom posted negative reviews. I work for a company Banbury delivers to and I must say the doughnuts are out of this world yummy! I have encountered 3 employees, a man , an older woman, and the owners daughter, and the man and older woman are the Nicest people you will ever meet. The daughter is a little rude but no longer delivers donughts. I believe it is very unprofessional and extremely rude what she has written on peoples reviews, wich leads me to believe that those negative reviews are true but I must say the doughnuts are delicious and the other employees are very kind.. as the saying goes... Don't let one bad apple spoil the whole bunch.

Recommends

Corine

Joined 3 years ago

Best Donuts Ever. I've always had a good experience at Banbury Cross. The donuts are wonderful, and the service has always been fine. Sometimes it's a little slow, but I've always had courteous employees serve me.

Recommends

jasonc001

Joined 3 years ago

Prices. $8.97 including taxes is the cost for a dozen donuts. Bought a dozen this morning, and had no problems with the service. They were actually very friendly.

Recommends

kkSLC

Joined 3 years ago

My Banbury Experience. Yesterday before going to Banbury Cross I read some very negative reviews on this site. As a result, I went in expecting to have a bad experience but it was actually very positive.

I was pleasantly surprised by how helpful the staff was. They were prompt and professional and even assisted me with taking boxes of doughnuts to my car. Most importantly, It goes without saying that the doughnuts were delicious!

Give Banbury a chance before judging based off of reviews. I'm not saying their service is perfect but they were voted #1 in Utah for a reason.

Recommends

bren24

Joined 3 years ago

Have Only Had Good Experiences. I came to Citysearch to look up the phone number to Banbury Cross to place an order when I noticed some of the negative reviews. I was kind of shocked because I have only had really good experiences with the staff. So I felt I needed to weigh in. I get multiple dozens at a time every other week or so for my clients up at the Univ of Utah. They love them! We are not professional bakers but we think their donuts are the best around. And again, I've never had a bad experience with the staff. They have always been polite, courteous, and helpful!