Staff has ATTITUDE!!. I went to get 4 dozen doughnuts for a family event when I arrived a girl almost ran me over on my way to the door then she flipped me off. I figured it was another patron and proceeded into the cottage. I was deciding what to get when the girl whom almost ran me over came waltzing in in pajamas and long brown hair everywhere and went to the back. I was completely disgusted at that point she literally looked as if she rolled out of bed and went to work. Almost running me over aside I couldn't order food from someone whos hair was long and not in a net or anything. When I asked if she was making the doughnuts she got very snotty and said I box them is that a problem. I looked at the girl dumbfounded for about 5 seconds and then walked out. I am sorry to say I didn't get to taste the doughnuts so I can't comment on the flavor but the service and the hygine of one of the girls working can guarntee I will never be back nor would I reccomend it to anyone! I have read many of the reviews and think next time I want to try somewhere new I will ask around and read reviews had I read about the terrible service to begin with I would have saved a trip! I don't know if this was the managers daughter but fro the reviews I've just read I'm guessing it is. TO ANYONE and EVERYONE BEWARE of this bakery!!!! ******Also I have gone thru all the reviews as well as comments and there are horrible posts on people's reviews from the owner who also posted a comment on my review. I am shocked at this behavior and it show's me I should not give them another chance******
What HAPPENED?. I moved away from Utah three years ago and came back recently. On my first visit back to Banbury Cross last weekend (a place I LOVED before I left), I got flat "raised" chocolate bar donuts and they were drenched in frosting to cover the depressions made by the inadequate raising. Are they freezing their donuts prior to baking now? On top of the bad quality, one of the most vacuous and seriously rude employees I have every run into in any business (and I've lived on both coasts!!!) asked me for my order, and when I started to give it to her...she just walked away...mid-sentence... and didn't return. NICE! Luckily for me, another worker had time to get and fill my order between his ducking and throwing of dough in the food fight that was happeing in the kitchen (in plain view of the customers, and OVER the worktable where about six other people were working without aprons, hairnets or concern that what was being thrown over the table in the food fight could end up in the dounuts they were making). I don't know what's happened to Banbury Cross- but it's a shame. This place used to be great.
owners daughter will verbally attack you for bad reviews!!. ------Update- ---- The daughter has been harassing me since I posted a negative review about her.. she's been saying extremely rude things and personally attacking me, I guess it just shows what kind of service and people run this place, also she delivered doughnuts this weekend yet continues to say I'm a liar and she doesn't deliver. I TRUELY HOPE EVERYONE reads the HORRIBLE things management has said in comments to people that give them bad reviews It is a real statement of what kind of service they provide and it backs up every negative customer service comment anyone has ever posted. I am sincerely upset with the behavior of the owners and wish they would use this resource to work fixing the problems at the shop rather than harass and tourment people for leaving a review they didn't like.
Think Twice. An employee yelled at me when I questioned their customer service.
Best Donuts and Service in Town.
Every time I step into this magical doorway of delectable donuts, I am delighted!
A+ service, combined with the best donuts in, (or out-of) town, makes me want to come back again and again. And I do! The donuts are always fresh, fluffy, and frankly, out of this world good.
The young manager, I think his name is Ryan, is very courteous and professional.
This is the place for great donuts!!!. My first time in the bakery and totally impressed by the huge selection of fresh donuts (my favorite...the raspberry filled). The clerk who helped me was wonderful. Fast, cheerful and very courteous. I'm glad I decided to check out the shop...will definitely come back!
Lousy Service. The location is great~ The doughnuts are the best, But I always think twice about how much I abuse I want to take from these very unhappy workers.
Good donuts-Horrible Service. They always get our order wrong. Not once has it been right. Whether we called it in or thru the drive-thru. They can't understand what you tell them. I guess they don't speak English very well. My suggestion is to hire employees that know what their doing!! The girls are nice but they act confused sometimes. Then there's a guy there that just didn't have any patience at all. He said to more less hurry up he had other customers waiting! I was offended it was a $40 or more order for them. You'd think they'd love the business I was giving them ! They need to improve big time on customer service and being polite and getting the orders right!!! It's a joke! But the donuts are wonderful if you can stand the service!!! I'll go back but not as much as I used to! I recommend it to very few people!!!
Best bran muffins. Love the bran muffins, hate the service. Good thing I found out at little the Starbucks kiosk sells bran muffins. Now I can eat my muffin and avoid that nasty shop!
best donuts in SLC, but they are rude, rude, rude. I'm not a donut expert, but i pick up two dozen to share at work every month when I have to work a Sunday. Other than that, I don't eat them. Everytime I have been to Banbury the workers have taken around 10 minutes to get the donuts (drivethrough) and they have always been fresh. Of course I go to work at 0630, so they had better be. Be prepared, the workers seem very confused if you request something from the norm, say no nuts for a food allergy, and take longer. The workers also tend to be moderately to exteremely rude. Wonderful donuts though. I really like the apple fritter and the strawberry glaze. The donuts go twice as fast if they are from Banbury! Their coffee and orange juice is very good, too. If a dunkin' donuts or a krispy kreme were on the way to work I'd probably stop there instead. As it is, they are the only decent place in the area to get donuts. Smiths and Albertson's aren't even close. Will continue to go there until there is another quality place to pick up donuts on the way to work.
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