Recommends

Keith C.

Joined 11 months ago

Best hotel in utah by far! Literally the best customer service I've received in a hotel. I'd like to think I am a pretty well travelled person and I was amazed at their attention to service. Me and my wife stayed there for a little mini moon after our wedding on Saturday. We plan on spending a weekend every few months.

Recommends

Utahlens

Joined 3 years ago

Nice touch to end a day. I cant speak of the rooms or room service but my dinning experience was very good. A nice touch to end a day. I had arrived around 4:45pm. The restaurant opened at 5:30pm and a waiter suggested another dinning option if I just couldnt wait but said I would be pleased if I had. I sat in the lobby in a very comfortable atmosphere with some H'orderves served to tide us over for a few minutes, met some nice people and chatted till they opened. My waiter was very attentive and sociable. My food was prepped and served in a timely manner, not rushed and cooked to perfection. Overall a very relaxing dinner and the bill no more than I had anticipated. I will definitely dine there again.

Recommends

Contributor

Joined 10 years ago

Colorful boutique hotel mixes sumptuous decor, romantic touches and fine amenities.. In Short
The decor at this quaint hotel is plush and whimsical, with vibrant colors and rich textiles. Guests start the day with complimentary coffee service and unwind with an afternoon wine reception. Guest rooms have a romantic feel, with soft, velvety furnishings and luxury amenities like CD stereos, terry-cloth robes, fully stocked honor bars and Aveda bath products. For business travelers, accommodations include two-line phones with data ports, in-room fax machines, shoe shine, laundry services and complimentary newspapers.

Doesn't Recommend

syl345

Joined 5 years ago

Interior Designer? Anyone?. My boyfriend surprised me with an overnight stay for a romantic getaway here. Needles to say we checked out the soonest thing possible. The interior design of the rooms was hideous. Green and pink striped wallpaper by a yellow wall with a red chair, etc. It seriously gave me a headache. I understand what they were going for (a cool boutique hotel), but they missed it. The room was so tiny too! I would not recommend this place!

Doesn't Recommend

stephaniecampbell

Joined 6 years ago

Choose another hotel.... My husband and I were looking for a nice hotel downtown for an extra special occassion and chose Hotel Monaco, because of the great pictures on their website and their proximity to the nightlife downtown. First of all, please understand that if you reserve anything but a suite you will be staying in a room roughly the size of a "closet". Our closet had threadbare carpeting with a supposedly king size bed (not so). We had also asked for an east facing room high enough to enjoy a view of the Wasatch mountains, but was given neither. Of course, being a closet with a bed it does not have room for any type of chair, so you are forced to sit on the bed your entire stay.

Recommends

wendora

Joined 7 years ago

Return Guest (Again and Again). The Hotel Monaco is my favorite close-to-home escape in Salt Lake City. My husband and I frequently stay there when we want to enjoy downtown dining and bar hopping. The decor at the Monaco is both elegant and quirky. The lobby features lovely large sofas and chairs with big cushions perfect for snuggling up and enjoying the complimentary wine reception held from 5:00 to 6:00 p.m. nightly. Overall, the staff at the Monaco is friendly. I have to admit I have experienced some "attitude" in the past, but on my more recent visits, that seems to have been resolved. The rooms at the hotel and absolutely lovely. The average king rooms are far from average, featuring all sorts of comforting details and amenities. The bathrooms are all large, beautiful, and best of all, stocked with Aveda products. The beds are so comfortable that I never want to leave them, and always end up sleeping late. The mid-sized suites are lovely, featuring a spacious sitting room. The largest suites in the hotel are nothing short of incredible. They are corner rooms on the upper floors and therefore, feature amazing views of downtown. The suites include a large sitting area, a full "guest" bath, a full dining area, and a huge "master" bath with a fabulously deep jetted tub. When I stay in one of these suites, I never want to go home. The room service I have had at Hotel Monaco has been consistently average, but the restaurant, Bambara, is wonderful. I recommend the Hotel Monaco to anyone visiting Salt Lake City, and to any locals looking to escape the world for a while.

Doesn't Recommend

mrainson

Joined 7 years ago

Extremely Rude Staff. The staff at this hotel were extremely rude and I would not recommend anyone stay here. I often travel for business and I will be certain to avoid Kimpton Hotels everywhere I go thanks to the extremely unpleasant nature of this one experience.

Doesn't Recommend

rewhuk

Joined 8 years ago

A Dentist's chair would have been more relaxing!. If you want terrible customer service this is the place. We just felt like we were being ignored during our stay here. We were charged for everything from bottled water to valet parking. We paid a small fortune to stay here and it wasn't worth it. Just take a mattress and lay it on the floor of your nearest bank...same difference. They should reinstate the "continental bank" offices. I have recieved more romance looking through my safety deposit box!

Recommends

jannel

Joined 9 years ago

Enjoyed our stay there.. We recently got two corner rooms, each with double beds, to accomodate our family there. The rooms were spacious with many thoughtful amenities. For example, the down comforters were sandwiched between sheets, so we knew all the bedding was fresh. One negative -- the curtains were heavy and difficult to close completely, so at night the street lights made fascinating patterns on the ceiling. The breakfast served in the restaurant was superb. The central location downtown was convenient. We'll be back!

Recommends

moman13

Joined 9 years ago

Birds and Bees on Valentine's Day. We ordered the Birds and Bees package (free breakfast in bed, free overnight parking, ostrich feather and Burt's Bees baby oil). Beautiful room, close to lots of activities. We didn't want to leave our very comfortable plush king size bed! Be careful, though. I reserved online and the package rate did not show up in the reservation. I called to reconfirm, and they did not have me down as having reserved the package. They courteously fixed the problem. However, when we checked out, the room service and parking were on the bill. Again, they courteously fixed the problem. As long as you watch out for yourself, everything is wonderful.