I FOUND OUT THAT ROCKY MOUNTAIN DIAMOND IS USING DIAMOND CERTS THAT ARE 3-4 GRADE WRONG. HE PROMISED TO BE CERTIFED AND IS NOT. PROMISED THE GRADES WHERE RIGHT AND I TOOK HIS DIA TO 4 GG'S OFF 4 GRAD. MY NAME IS MARK AND I CAN NOT BELIEVE THE LIES I WAS TOLD AT ROCKY MOUNTAIN DIAMOND. HE IS NO WHOLESALE. JUST A RETAILER IN A SMALL OFFICE SO HE CAN TELL YOU HE HAS NO OVERHEAD. I TOOK 3 OF HIS DIAMOND IN 2008 AND THE ALL GRADED 3TO5 GRADES LOWER. HE LIED TO ME OVER AND OVER AGAIN. SURE THINK NEEDS TO GO TO JAIL FOR HIS LIES. PROMISED MY GIA CERTS THEN SENT ME TO HIS FRIEND TO GRADE THE DIAMONDS. AFTER I TOOK THEM TO OC TANNER AND SIERRA WEST AND J BROOKS JEWELERS THEY ALL APPRAISED THEM MUCH LOWER. THE CUTS WERE ALSO WAY OFF WHICH MAKES A DIAMOND LESS VALUABLE. HE PROMISES THE MOON AND LIES AND LIES. DO NOT GIVE HIM YOUR CASH OR CHECKS OR CREDITCCARDS. HE WILL STEAL FROM YOU!!!!!!!!! THIS IS THE TRUTH NO MATTER WHAT HE CLAIMS. IT REALLY HAPPENED TO MEET. THANKS MARK
Awesome rings, awesome prices, awesome service.. I have to say that I had a wonderful experience with them. My ring is gorgeous, it was amazingly cheap, and I get compliments on it ALL the time. We did have a slight problem with them on my husband's ring, we had kind of a unique design and they provided a similar ring. I pointed out the error, and they fixed it promptly free of charge. The sales room is low pressure, the sales staff actually recommended a cheaper, and prettier, diamond. Gotta say that even with the slight problem with my husband's ring, I couldn't be happier. The sales staff is knowledgeable, friendly and willing to work with you however you want. Did I mention low pressure? Referred a friend who also really liked the service and picked out a gorgeous ring. Although the engagement fell through, he's still happy he went to Rocky Mountain Diamond. Yeah, I recommend it, I'm sorry the previous person had so many problems, but it's not a common occurrence.
My ring is stunning!. I could not have had a better experience, my ring is gorgeous. My best friend referred me, she took in a drawing and they created the ring she wanted exactly, no issues. We have since referred two friends who also have been thrilled with their rings. My setting is perfect, they were incredibly patient while I tried on and I've had to have it sized twice (weight fluctuations, not ring issues!) which they did for free in a couple of days, perfect both times. Best part you can get full value credit on trade-in for your diamond, so you can start out small and upgrade over time without losing money. It's a relief to walk out knowing you didn't buy something that dropped in value the minute you left the store. Service is great, they are fantastic, don't waste time anywhere else!
Horrible jeweler. I would not recommend this company to anyone. My husband bought my engagement ring here and we had problems from the beginning. They do have good prices on diamonds, but their jeweler is horrible! I am not sure their jeweler has had any professional training and does not pay any attention to detail. First off, the setting we chose was a very simple one, and after my ( then) fiance gave me the ring, I noticed it was not symmetrical on both sides. One side came up higher to the center diamond than the other. so we brought it back to have it fixed and they made the height even on both sides, but then the edges were all deformed and warped looking. My husband had also bought a wedding band to go with it and gave them my engagement ring to match it and they ended up giving us a wedding band that had different clarity stones than the engagement ring and the smalls stones were spaced all unevenly- some were close to each other and others were apart a bit. We were so fed up, we returned the wedding band, got our money refunded, and but kept the engagement ring and payed another jewler to re-make the band setting. what a nightmare. if anything you might want to buy the plain diamonds from them, but go somewhere else to buy a setting. Also the prices for mens bands aren't that much greater than other jewlers, and they don't really know what they are talking about when it comes to resizing rings. I bought my husbands wedding ring elsewhere and had a wonderful experience.
Mixed Review. I have mixed feelings about Rocky Mountain Diamond. They do have very competitive prices (thousands less than mall jewelers), and for the most part they are very easy to work with and willing to accomodate. However, my philosophy is: get it right the first time. I have had to bring my ring in several times, and I feel like the jeweler they work with must not pay great attention to details because I have had to send my ring back a number of times to get things fixed that should have been right from day one. For instance, the center stone wasn't really centered so I took it in to get fixed, which they did without a problem. Then took it back in again because I noticed the side diamonds were different clarity, and they fixed that without a problem as well... except then when I got my ring back the center stone wasn't centered again. So I had to take it back again to get that fixed -- for the second time. So... just an example of some things that have been really frustrating for me. If you have a simple setting, I would say this is the place to go... otherwise, unless you are willing to be persistant in getting exactly what you want this isn't the place for you. In addition, the amount of time it takes to get things fixed is a little too long. 2-3 days for a simple cleaning, or minor adjustment. Also, don't count on it being done the day they tell you -- count on it being delayed at least a day, or maybe even two.
Highly Recommend. I love this company! My husband took me to Rocky Mountain Diamond so that I could design my own wedding ring. They did a fantastic job and were very accomidating with our schedule, each time we came from out-of-state. They bent over backwards to make sure my ring was exactly what I wanted, paying close attention to detail. They even had it ready for my Bridal pictures, and then re-polished it before my wedding. The diamonds are beautiful, and very fairly priced (we did A LOT of research before going to them.) I would and do recommend this company to everyone. I literally get compliments on my ring weekly!
terrible customer service. Rocky Mountain diamonds gave my fiance and I terrible service every time we have gone there to receive help with my engagement ring. They did a poor job mounting our diamond and did not see anything wrong with the prongs on my ring when they were all very different shapes and sizes. We were not impressed at all and would not recommend this company to anyone.
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