Benihana

12/11/08

Worst Service I've Ever Had

by mlg23 at Citysearch

We show up to Benihana with a party of 10. Half of us were ordering sushi so we all sat at a regular table downstairs. We had water at our table (thank goodness because our server never asked us for our drink order) and only about 3 menus to share between 10 people. We asked for more menus and our server brought over 1 more. No one received their food at the same time. The sushi orderers got their food immediately. Everyone oredered a salad and they all came out at different times. When the soup came out, some had full bowls of soup and others had only 1/2 full bowls of soup. They also came out at different times. Then the entrees came. 2 came out, then.. 15 minutes later 1 or 2 came out, then... 15 minutes later 2 more came out. Everyone's order came with rice, but only about 3 received it. My husband asked for Medium rare Filet Minon. It came out well done. The sushi orderers didn't get everything they ordered. My son, who is 5, got his meal the very last! He ordered the teriyaki steak and they brought out chicken. (We sat down at our table at 7:15. My son finally got his meal at 9:00) The server never explained why things were going the way they were he just dropped off the food and bolted away before we could ask him any questions. He finally said something like there was only ONE cook in the kitchen. He also told me he wouldn't charge me for the kid's meal. He DID charge us for it. (We noticed after we already paid for our meal) We were so mad and it was getting so late, we just wanted to get out of there so we just left and didn't fight it. I think our server's name was Eric. Dude, serving is not for you. Get another job!

• Pros: I'm sure the upstairs customers had great service
• Cons: Everything

06/08/08

All you can eat only reason to go here for the sushi

by Bigguyone1 at Citysearch

The nice thing is if you want sushi and someone with you likes "regular food" they have a good variety for both of you.

The all-you-can eat is great if you are starving for 30.00 but not the highest of quality sushi.

the atmosphere is decent but parking is a pain - gotta walk a little ways. Sunday the parking garage is closed but some on street available within a block or so.

Not a #1 pick for sushi in SLC but if you have others with "regular food" needs consider Benihana.

• Pros: all-you-can-eat
• Cons: parking

12/03/07

Busy, but worth the wait.

by janran at Citysearch

This place does quite a business. Be sure to be on time if you have reservations.

We had a group of 20 people, with several showing up late, and had to wait for an hour to get seated. That was partly our fault, and the place was very busy for 6 pm on a Saturday. Service was a bit slow at the beginning of our dinner, but the servers picked up the pace, after dinner started, and the second round of drinks showed up in a normal time frame.

Food and drink were good, and the sushi was fresh. Our group had a number of sushi fans, and I didnt hear any bad comments about anything other than the initial wait.

I would do dinner here again, and probably will in the near future.