Sandy >Maidpro Sandy, Ut
I know that I can be a pain with all my changing schedules but the way you handle them makes my life easier.
The previous posters experience is certainly not mine? Maybe she expected to much for a groupon cleaning, not sure but I have used these guys for 3 years at my home and about 2 years at my office. I have found them to be very professional, with reasonable rates, automated email scheduling and in general the same cleaners on a consistent basis. Whenever I talk to their staff or management they are very reasonable in changing or adding to my scheduling needs or modifying my cleaning tasks. I have tried Molly maid and a few others and I have stuck with maidpro and consider them to be the best. Independents may be a bit cheaper but I found out the hardway when one broke a very expensive vase to stick with the bigger guys. I have recommended them and will continue to do so.
TO THE POINT - AVOID THIS COMPANY.
I purchased a Living Social deal for 4 hours of cleaning at a discounted rate. Even at about 50% off their normal rates it was a total waste of time and money.
They sent two people who spent four total hours cleaning and only got to 5 rooms in my house. In those five rooms - surfaces weren't dusted, baseboards weren't cleaned, spots were left on my hard wood floors. *UGH* My husband came home and couldn't tell we'd had a cleaning team in.
At the end of the cleaning session they rushed me through the rooms, shoved a form in my face to sign and then left. Once they were gone I did a more thorough inspection and was disappointed in the service provided. I don't have time to double check a cleaning agency for the quality of their work. When I pay for a service, I expect it to be completed in a competent manner without having to babysit the workers to make sure they're doing what they are supposed to be doing. I was severely underwhelmed with the service and needless to say will not be hiring this company again.
I just terminated MaidPro and would not recommend their service. The cleaning they did was fine--although not exceptional by any means. They charge by the hour and on each of my scheduled cleanings, the cleaners left a half hour early. When I tried to question them about this and indicate I had other jobs, they seemed not to understand, perhaps due to poor English abilities. I was never given a check list of their 49 point cleaning and never asked by the cleaners to walk through to make sure everything was done to my satisfaction. The manager is quite unfriendly and not very customer service oriented. I will be looking for a more professional -- and friendly cleaning service.
Just wanted to give a big thumbs up for MaidPro! They do an amazing job and are very professional. I was amazed how great of a job they did and will definitely be using them often!! If your house is in need of a good cleaning, they are the ones you need to call!
They sent a team to my mothers house
this week for thanksgiving and let me tell you they did a fabulous job!
My mom was complaing about the state of her house before the Holiday and how she hated to clean but didn't mind cooking so... ideas and a call later, i had Maidpro there to solve the problem. A couple of hours later and my mom started calling me telling me what a great job they did and how thankful she was. Give them a try, my mom loved them.
Better customer service and more supervision of your staff
I loved the service! We just had a move in cleaning and they did a great job. On time, stayed the full time and allowed me to unpack versus having to clean a dirty house. I will get a quote for regular service. I would recommend them.
I took advantage of the CityDeals. I got a call from a man who was rather curt and abrupt on the phone. We scheduled an appointment. Three people came out. None of them spoke much English. Two women worked together in each of my two bathrooms chatting away in Spanish for about half the time. The young man vacuumed and did a good job. Two rooms were not touched and one of them needed the floor cleaned badly. If I had them come out again, I would supervise and separate the women so they worked independently and didn't spend their time together chatting. They could have gotten more done. It was very basic, no extras, no wiped down cabinets in the kitchen or bathroom. No ceiling fans cleaned or blinds cleaned at all. I asked them to strip the beds and instead, they made the beds because they didn't understand me.
They do a great job for me for regular
weekly cleaning of my home.
Always on time, confirm the day before and if any problems prompt to follow-up. I have recommended them to friends and family and now my mom uses them monthly. I used another maid service in the past but they were always breaking things and couldn't speak any english which really bugged me. Try them out.
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