MaidPro

01/14/12

MaidPro does a great job for my mother.

by Ikeswag at Citysearch

I have been meaning to write a review on this company since my mom started service with them, but i have been busy. My mother is undergoing a second round of Chemo treatments for her cancer and for about the last 4 months has been part of a local Cancer foundations house cleaning helpers program which MaidPro provides. I can't tell you what a benefit the cleaners have been to my mother during this time. She is weak from the cancer treatments and it is hard for her to do simple tasks like vacuuming and mopping. These guys do a great job in alleviating some of this burden from her so she can focus on her treatments and getting better.

She is always telling me without these guys coming once a week i would be more stressed out and it really helps to brighten my day when i know the house will be taken care of.

In particular the owner Byron, does a wonderful job in interacting with me as well as my mom on the scheduled visit days and working around her chemo schedule. We have had to cancel last minute cleanings because she was too sick or had a change in appointments and he has been great to work with in understanding our situation.

The cleaners they send out are wonderful and flexible in her needs that visit.

All in all such a wonderful program, company and people to work with and i just wanted to let everyone know how much my mom appreciates the service and how it really is helping her during this tough time.

01/13/12

poor customer service

by tpt16 at Citysearch

When I reserved an appointment for a house cleaning, the customer service women was very nice and helpful. However I was under the impression that once I gave my credit card information, my appointment was reserved, unless I called 24 hours before reserved appt time to cancel. I was not informed that I had to confirm 24 hours before scheduled time. I had reserved the appt 2 days prior for Fri Jan 13th and the women was nice enough to squeeze me in on such short notice.

I didn't realize my phone battery went dead Thurs until early Friday afternoon when I noticed a missed phone call and voice mail from maid pro's Byron Bailey. He had also sent me an email which I didn't see until that afternoon as well calling to confirm for Fri Jan 13th. I had also given maid pro a secondary number with the (518) area code, which is my husband's number, to call just in case no one got through to me. My husband said he never received any calls or messages from Maid Pro at all.

I called Byron Bailey from his Sandy office on Fri 1/13 at around 12pm to tell him that I was confused and misinformed thinking that if I gave my credit card number then my appt was already reserved. I also told him about the phone situation and how he only called the first number and he didn't try the second one, since I just realized that I was having issues with the primary number I gave him.

I was upset and trying to understand the situation, but Byron Bailey was getting upset and somewhat yelling right back at me. This further upset me more because since he is with customer service, I assumed that he is supposed to resolve any issues that customers may have. Instead, he kept on repeating company policy and "that's the way it is here." I understand Maid Pro's policy and it was not necessary to keep repeating it. I didn't feel like he was listening to me and telling me what my options are.

I am writing this, not because I want any compensation or any more service, but to say that Byron Bailey was not professional with me at all when an issue was presented; and that he left a poor reflection on your company. If he had a calm demeanor and a "willing to help" attitude, my issue could have been resolved instantly with no problem at all. I am a very understanding and nice person so I don't understand how this situation escalated as it did. Thank you for taking the time to read this.

11/01/11

Very good cleaning

by davestoner at Citysearch

These guys did a great job! I just had a deep cleaning done by them and they did my new house.

Blinds, baseboards, under the beds, pretty much everything.

Oh yeah they found out my Fridge was leaking so that was nice of them to tell me that.

Price was very good and they sent a very good team.

I am going to set them up for a monthly clean to keep up with the mess. I recommend Maria's team if you call them.

10/05/11

Beware of fake negative reviews on MaidPro!

by MaidPro Customer Service at Citysearch

Hello-

This is Byron from MaidPro. I have been informed by another company up on CitySearch that they have had fake negative reviews posted on their company page and these same people have also posted on our page below. We are in the process of working with CitySearch to have these removed and filtered out.

Most likely these are competitors trying to paint a negative picture of my company with fake stories or reviews.

We encourage people who are considering MaidPro to visit our home page for full information on our company, our people and our testimonials.

We always try to work with legitimate dissatisfied people in the most constructive fashion whenever possible, and we stand behind our re-clean policy if anyone is unhappy.

I would be happy to talk to any customers past, present or future concerning your cleaning needs and what we can do to make you a satisfied customer. Our main line to our office is 801-352-7070. Thanks!

10/05/11

They did a great job!

by kbrockskibunny at Citysearch

I loved the service and will use them again.