Karl Malone Toyota

12/01/11

stay away from them completely!!!!!!!!

by travpar at Citysearch

My son bought a car from them 6 months ago, we have had it towed now 3 times, have invested tons of money into it, and every other mon it breaks down. It started right after purchse, called them, they were terrible!!!!

They aviously do absoutely no maintenace to their trade ins. Dont go there ever, you will regret for the full term of your contract and beyond

11/26/11

Karl Malone Toyota WORST Dealership IN UTAH!!

by CaliFerrari15 at Citysearch

I shouldn't even put a star but gave them one for the fact the guy who always washed my car was courteous and respectful unlike everyone else in the service area.

Bought my 2009 Toyota Camry XLE brand new from them and always had it serviced by them until the car started falling apart at 20K miles and that's when the fun began.

The car was a flat out LEMON with continuous navigation, steering, power windows, driver seat, rattling interior problems but continued to bring it in over and over again until the warranty hit 36K miles and the car started shaking really badly in gear or at a complete stop, stop signs, stop lights etc. Took the car to them and they would completely blow me off even when I had an appointment over and over again! Took it back again and they said they would look at it and said they compared my car to another and that at 36K IT IS CONSIDERED OLD AND NORMAL TO SHAKE. The guy honestly WAS AN IDIOT. I have had other cars in the past that had over 180,000 that RAN better than this car. They told me that the car is out of warranty BY ONLY 1200 MILES and that I would have to pay to have it looked at! I got so mad that I took the car to a small Toyota repair shop in Provo and he found the problem FOR FREE in 20 minutes! Found it to be a Transmission mount was broken and shaking the car really badly. Everything on that car breaks and I treat it like a Mercedes. All I can say is DON'T GO TO THE BACK STABBING KARL MALONE STEALERSHIP. They DO NOT care about service and as a customer your NEVER right and the IDIOT to them when they look at you. IF YOUR READING THIS KARL MALONE I WILL NEVER EVER TRADE OR BUY A NEW CAR FROM YOU AGAIN!!!!

11/02/11

Never go to them

by mike7540 at Citysearch

Would not give them any stars but had to give them at least one. Tried to put warranty charge of $1300 on the bill after the contract was signed. Gave me a 7.9% interest rate for 6 years after I told them I wanted a 5 year loan. Got my own loan for 2.9%. Finance person terrible. Tried to scare me into signing for the higher rate. When he couldnt get to me he got mad and call me a crook. Had to call a manager and settle this with him. Watch out for them.

10/18/11

Worst Car Buying Experience - EVER!!

by DanRD at Citysearch

These guys are a joke!!! I bought an FJ from them last year and my wife decided she wanted a Highlander instead. I took the car in and thought I'd get treated well because I was a repeat customer - WRONG. The finance guy who worked me (his name is TY) oversold and was very pushy telling me that they were making no money on my deal. We gave them a down payment and told them we'd pick up the car and get the contract done the next day. Feeling un-easy with the pushy finance guy (his name is TY - I'll say it again!!), I decided to call Mark Miller Toyota who I've never done business with in the past. Telling the sales rep what I wanted out of my trade and what I was willing to pay for the car, I got a deal for $850 less and 1.9% financing (BTW TY at Karl Malone was giving me 2.9% - BTW, Toyota is offering the 1.9% on Highlanders - so he was screwing me on that as well). When I went into Karl Malone and told them the deal was off, Ty went crazy - gave the the I'm going to kick your butt look, demanded respect, went off yelling through the dealership - totally not what I expected or deserved being a return customer. He even told the sales rep to ask me for some compensation money since I wasted his time - I'm not kidding. WHO ARE THESE IDIOTS????

I live close to the Karl Malone store but bought my car 20 miles away at Mark Miller and will also do my service there. You will not see my shadow, or my family's shadow darken their doors - EVER!!

BTW, I ususally buy 1-2 new cars each year. I've mostly bought Honda's but I've been leaning toward Toyota as of late. Not only did Karl Malone miss out on a $34K Highlander deal, but before the end of this year, I'm also going to buy a $35K Avalon - FROM MARK MILLER.

Eat me TY!!! You shouldn't be working around the public - you need to see a doctor for your anger.

04/26/11

Don't Trust These Reviews!

by Bmick72 at Citysearch

Just a warning. I've been to Karl Malone Toyota and so far the experience has been ok. However, after reading the reviews, and looking at each users profile, you'll notice that all of them, with the exception of the single one star review are all done by the same person. click on each user name and then look at all of the reviews they've done. They are all the same businesses, with several car dealerships reviews for each single name. How many cars can a single person buy within a 6 month period? If you look at all user profiles and reviews you will see the pattern. This site isn't reliable for accurate and fair reviews.