Sandy >Auto Dealers > Stockton 12 Honda
10860 Auto Mall Drive, Sandy, UT | Directions 8407040.554431 -111.895877
Worst auto service experience in my life. Steer clear of this place.
It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda only because it's closest to my home in Herriman. Stockton Honda service told me that I needed the catalytic converter replaced for a total cost of $1,600. Believing that "you get what you pay for" I payed the full amount, trusting a dealership over a local mechanic. Fast forward to July 2013 and 22,000 miles later. Same problem as a year ago, and Stockton Honda now wants me to buy another Catalyitic Converter. Rick (the service representative on site) told me that he believes that my catalytic converter went bad due to "the recent addition of ethanol" to fuel pumps around the state. Obviously that didn't go over with me very well since our family has never had a catalytic converter issue with any vehicles during my lifetime, and my last Honda had over $300,000 miles without any catalytic converter issue.
I ended up requesting to speak with the service department manager (I believe her name is Christie). Christie told me that her hands were tied, and that she would ask the regional service manager if Stockton Honda could replace my catalytic converter, but that he was out for the 4th of July week (understandable). Well I heard back from Christie today, and was told that the regional manager said that my catalytic converter was likely bad due to "the use of low octane fuel," and that there was nothing Stockton Honda could do. I thanked her for at least speaking to her manager about the situation. So the moral of the story here folks is that:
1. Stockton Honda won't stand by their work for a major repair that i've had a little over a year.
2. Stockton Honda (and their regional service manager) knows what kind of gas i'm putting in my honda (low octane). He must be a professional psychic, watching me at all times.
3. Stockton Honda doesn't care about my business, nor realize the "big picture" of customer service.
4. Stockton Honda has therefore lost my business.
5. I've never had a bad experience at other Honda service locations = stay away from this location.
Thank you Stockton Honda for the worst service experience of my life.
-The lowly customer (who obviously is using low-octane fuel).
Alex, my salesperson, was great during the entire experience. His knowledge of the Honda Accord was excellent, he was able to immediately answer all questions I had and his follow- up made the experience of buying a new vehicle a pleasant one. He is definitely an asset to the dealership.
Quin was great to work with. Very positive and personable experience. Not only did I get the EXACT car I wanted I was treated with dignity and respect by your entire staff in sales and finance. I would, without hesitation, recommend your dealership and Quin specifically to any friends and family lokking for a car.
I was so impressed and happy with my car buying experience as well as the awesome sales staff especially Brandon "Slim" Heaps, that we went back two days later and bought another new car.
low class snakes – the only reason this has one star is because it required it. i wouldn't give them anything
this dealership is low class and filled with car sharks.my husband and i stopped by the auto mall thinking it would be a great experience because there are so many dealerships there if we didn't find what we wanted at one we would walk on over to the next. our first stop was at stockton 12 honda. we were automatically greeted by a brand new salesman. we told him we just wanted to look around then we would let him know if we needed help. he told us well we do things different here let me get some information from you and pull some keys. after sitting there for 2 hours listening to him tell personal stories he finally pulled some keys. we went and looked and i didn't find anything i loved and i told him i wanted to go shop somewhere else he insisted that i look and test drive some of there's so i humored him and did so. i told him i don't like any of these and for the 2nd time told him exactly what i was looking for. the manager came out and told me to go drive the other lots with this salesman and if i find the car i wanted to bring it back and he will get me into it for the price i wanted to pay. so i cruzed around the other lots for about 5 minutes not really looking at the other cars and when we made it back to the store he called his other stores in the valley to see if they had the car i wanted. he came back telling me that the car i wanted was at their murray store and we were going to head over there to get it. so we hoped in the car and went to the murray store after sitting at that store for an hour he came back and told us they sold the car that morning. at this point i was so annoyed i was ready to get back to my vehicle i drove there in and go home. as we were pulling out of the murray store's parking lot we seen another car that i loved and he said lets get back to the other store i have 3 of those on the lot. we can get you into one for your price. we drove back to the other store in rush hour and sat down to talk. he heads back into the managers office to talk and comes back and starts wheeling and dealing with us trying to have us pay 2 thousand more than we wanted to pay. we told him no way we layed out the price for him when we got there and he assured us he will get us in a vehicle for that price out the door. so after him going back and forth he comes back with a price 500 more than we wanted to pay i thought okay if i like the car then i am willing to pay that much more i said can we test drive the car first? come to find out he was wheeling and dealing with us on a car we didn't even want or didn't even tell him we wanted that we test drove earlier. we asked him what happened to the other car he says to us i thought i told you we couldn't get you into that one. No he did not tell us he tried jamming a piece of crap car down our throats i am not sure why he pulled that car if it was 2 thousand over our budget in the first place. I will never do business with these people again
Very friendly – The experience with Stockton 12 Honda was great because the employee's were very friendly and gave my family wonderful service. They were great at answering all of our questions and giving all the right information about our purchase. We will definately be back and give you more buisness and referals in the future.
Great experience – Shawn was an awesome sales guy to work with. He was very friendly, and really listened to us to make a deal that worked well for us. We had a limited amount of time to work with, and he worked quickly to get the deal done. After I purchased the car, he was very thorough with making sure I got a lesson about everything in the car. I love my new Odyssey! Thank you for making it such a great experience for me.
Great experience – Buying my new Crosstour was a great experience thanks to both Trefon and Alex. They were absolutely great to work with and were the reason I bought the car. They both went above and beyond and it was greatly appreciated. They both should be highly commended. I will readily refer all my friends and family to them.
Very happy – I was very happy with my experience in purchasing a 2011 Honda Civic from Stockton 12 Honda. In particular, Shoaib (the Sales Consultant) demonstrated the highest professionalism and provided extraordinary service. I intend to recommend Stockton12 Honda, and Shoaib , to all of my friends, management associates, and people working underneath me. Congratulations on a job well-done.
Highest level of professional attitude – The staff (John, Kel, and Tom) are very respectful and accommodating during and after the transaction. Although it took 4 hours of hard negotiation, John was able to keep his highest level of professional attitude wherein me and my wife still felt very comfortable. We ended up with a great CRV with a "good" price because some of the accessories I would like to have didn't came through with the price I wanted, but the APR that Tom was able to get was excellent. Please continue with your professionalism and I will definitely recommend your dealership.
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