Trafalga Family Fun Center
Orem, UT 84058
Phone: (801) 224-6000
User Reviews for Trafalga Family Fun Center
08/19/2008 Posted by Trafalga8
I would like to state that the new management is revolutionizing the quality of all around excellence. Eric Farmer, the general manager has been involved with improving fun centers around the valley. Having been hired only a month ago, his improvement to the place is phenomenal. Customer service has improved drastically, partially related to new staff and upgrading attractions. I had a great time, and have seen the vast improvement that has already occurred, and can't wait to see it in another two or three months!
Pros: Improving by the second. New, friendly, upbeat staff.
Cons: Early in remodeling process
04/05/2008 Posted by Mitchenkoff
Checked the web site for opening time - 11:00am. Showed up at 11 after driving 30 minutes to get there. Asked to use the batting catches for my 11 year old son as baseball season is just starting up. Was told no come back at noon. I indicated that we had ball practice as 12:15pm and that wouldn't work. A smart worker suggested to the manager that another employee could go help us. Again no. I asked to talk to the manger and was informed that the one how only can say NO was the manager. Great I thought, a 16 year old with authority. I was surprised that he could pull himself away from the computer to say - "NO", or even look up. I asked to talk to the boss. Again no. I asked again if there was any chance to use the batting cages, because of our schedule. Again no. Perhaps this is one of the reasons Trafalga is struggling. Based on the empty parking lot, our measly $20 would have at least covered wages of the three employees I saw, because there were no other customers there. We might be back, but only as a last resort. I don't believe in rewarding bad behavior.
Cons: Managers lack of customer care
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