Midvale >La Puente Restaurant
I think this group of people below are wrong!. I just registered for CitySearch because I felt obligated to defend the La Puente I frequent. The food is unbeatable, hands down. It is always good (yes smothered burritos are the best) but the service doesn't suck. I have been going there for probably 20 years and have NEVER had a bad experience, not ONCE. They are fast, friendly, and did I say the food is the best?? I think the mob of reviews below me demonstrates, if anything, that some high maintenance, not very friendly, co-workers have nothing better at work to do than bomb a restaurant with inaccurate reviews. Having worked at a grocery store for 11 years, I would be the first to say that half the people on the planet walk around acting entitled to act like 5 year old brats. La Puente is the shiznit.
No longer a Fan. Our work group has been going to La Puente for years on a nearly weekly basis. I am so sad to write that things have changed dramatically. No longer do we have our sweet waitress who always remembered us. Now we have a waiter who tries to overcharge and when you ask for a cup for your leftover drink says "no". Seriously, I couldn't drink it all & even offered to pay for the cup. When we approached the owner about the over charge he was rude & loud. The people behind us said they have a fight with him every time they come in. There was a day when their smothered burritos were worth the price. Now the chicken (even smothered) is dry, the servers are rude & the owner is the rudest. He has lost a contant group of fans. It is just not worth it.
WORST owner EVER!.
I want to do a NEGATIVE rating...not a 1 star!!
My co-workers and I have been going to this La Puente for years for lunch. Today was the experience that will end that weekly tradition. The owner of this location has to be one of the most rude people I have EVER met! He is obnoxious, loud, overbearing, rude and likes to overcharge people!
How difficult is it to write up "today's special" on our order? Apparently our waiter found it quite difficult and then charged us the a la carte menu price rather than the "today's special" price.
When we brought it to the owner's attention (he was ringing us up)...his attitude seemed to blame US for the mistake! He was extremely loud and even the Customers standing in line behind us started talking about how terrible the service is and what a rude person he is.
The owner REALLY needs to take some Customer Service classes! He has lost a LOT of business from my co-workers and myself.
La Frontera...here we come!
I LOVE the Ft. Union La Frontera...they have the BEST service and the BEST manager!
Ask for Omar...he is the most amazing waiter I have EVER had the pleasure to be served by!
Worst Service and Owner EVER!!! Overcharged.
Where do I begin?... first of all the food is already over priced then the waiter tried to charge us more. After asking him for a cup to take our drink with us he said "no" then the owner wanted to charge us $1 for a cup. After bringing the mistake of the over charge to the owner he called the waiter over and the waiter quickly corrected it for 4 of us. When it was my turn to pay for my food plus I had a take-out order the owner tried to over charge me and told me that I don't know what the special is. I grabbed one of his menu's and showed him where he had overcharged me more than $3 per special.
This owner is very rude and unprofessional. Normally we get the rude, heavy waitress but today we got the rude little waiter who over charged us. You can always count on the rude owner to take things to a new level at La Puente.
The 6 of us vowed never to go back.
We will take our business to LaFrontera just around the corner on Fort Union where the service and prices are uncomparible.
Best Smothered Burritos. Yup. The service is mediocre at best and the attitude of the waiters is pretty dismal, but the food is CHEAP, the quantities are plentiful and the smothered burritos with cheese and onions are YUM-YUM-YUMMY!
A fan. Service is fast and I have never been served cold food. They get you in and out, but they don't sugar coat. If you are going there to hang out and socialize then this isn't the place for you. Food is spicy, so if you don't like spicy food this isn't the place for you. There hamburger and foods like that aren't really edible. They are known for their verde. Stick to their spicy dishes if you don't want to be disappointed. One of the best fountain cokes in the valley!
Since when is a bean and cheese BURRITO a cold plate?. First of all if i didn't have to put at least one star on here i wouldn't i wouldn't even put on half a star maybe a spec for the beginning service but nothing more. My boyfriend and I went to this restaurant because he had been there before and was fairly impressed so I was like okay lets go. So once we found the place we were put at our table quickly and where given our drinks fairly quick along with our menus. We looked over the menu, very basic nothing entirely interesting or that stood out. We decided to get a bean and cheese burrito to share, the turn around time was pretty good...if your receiving hot food..which we did not. This food was barely warmed like it had been placed in a microwave for 15 seconds and pulled out right away. The rice and beans that came on the side were just as equally cold. After the waitress dropped the food off she didn't come back and check on us, even though we kinda sat and picked at our food, we would have called someone over if anyone was in the room. It seemed as though the wait staff had completely disappeared. So slowly and painfully we ended up eating our food, cause we were hungry. But as we got to the end it was like at least for me I had to gag the food to go down, still with no communication from our waitress. Any other restaurant I would have gone to the wait staff would have been there to make sure everything was tasting okay. Than we went to go pay and asked for a manager we started by telling the manager that he had been there before and that he was really impressed that's why he took me to that restaurant. And that from what had happened today we would not be coming back. We told him our food was cold and that no one had come to ask how our meal was or we would have told him, and he said well you ordered a cold plate and why didn't you ask for me or send the food back? First we're like how is a burrito a cold plate? I can go to Cafe' Rio, La Luna, Beto's, i can even buy a bean and cheese burrito at the gas station and heat it up and i can get a HOT burrito. but apparently a burrito is cold at La Puente. We also told him that no one came along to ask us if our food was okay or not. He than got upset very quickly and was starting to get rude with us. Finally we were like ok you know what just take our money give us our change and we're going and we won't be back. But please someone tell me since when is a bean and cheese burrito a cold plate?
Bad attitude and service. My wife and I went to eat there because I didn't want to drive to another location. The owner was very rude and offended my wife. I will take the extra time to go to the draper or slc location where I received good service and a friendly staff. If there was a negative rating Lapuente in midvale earned it!
Don't disappoint yourself!!. This place is the last place you would want to eat mexican at ! The owner is a short... rude person and has the worst attitude I have ever encountered...stay away go to the one in Draper or SLC and get great food and service!! Giving it 1 star is a compliment & overstated!!
Server. All the staff looks nice in matching polos . The one that worked today wearing all black was very nice.
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