Midvale >Chili's Grill & Bar
Congratulations Lauren, Bradley and the rest of the team. Read the wonderful story on FB in Australia...xxx
Amazing!!! When I get to Midvale, UT I
know exactly where I'm going to enjoy a cheese burger and fries! Your loving acceptance of the uniqueness of your patrons should be the norm for all organizations who serve the public. I'm grateful for your owner/s, supervisors, managers...who set the example for the rest of the staff and servers.
May God Bless you all and bring you wonderful success.
Re: From Anna Kaye MacLean on Facebook
March 25 2013.
What an awesome story - you guys rock. Keep up the good work. Regards
i wish i lived in midvale you folks are beautiful...im in california but from now when i go out i go to chilis BECAUSE YOU CARE I got this off my facebook this am.. ...I was so touched by this experience. Especially since I know people who have been asked to leave restaurants when their child with autism is being disruptive. I expected a few different things with this scenario based on past experiences, but I did NOT expect such kind and compassionate mannerisms from Lauren and Bradley. Everyone, from the hostess to the chef, played a role in what most people would think isn’t a big deal. BRAVO
From Anna Kaye MacLean on Facebook*********I want to share the experience that my husband, 7 year old autistic sister and I had today at the Chili’s location in Midvale, UT. Arianna, my little sister, didn’t waste any time when our waitress, Lauren, greeted us at our table. Arianna promptly ordered her cheeseburger with pickles, french fries, and chocolate milk before Lauren could even take our drink order. Lauren smiled and told Arianna, “Okay! I’ll be right back with your chocolate milk!”. When we got our food I was wondering why Arianna wouldn’t touch her cheeseburger, but was going to town on her french fries. I asked her, “Arianna are you going to eat your cheeseburger?” She calmly said, “No, I don’t want it.” Cheeseburgers, or ‘Krabby Patties’ as we sometimes call them, are her FAVORITE! So this behavior was VERY strange. So I asked her, “Why don’t you want it?”. She replied, “It’s broken. I need another one thats fixed.” Then it dawned on me why she wasn’t eating it. It’s because it was cut in half. Being a child with autism, she has to have certain things in a particular order at all times. One slight change in her routine can change the course of the day instantly. When Lauren came back to check on us, I asked if we could order another cheeseburger and just add it to our check. She had a concerned look on her face so I explained that Arianna has autism, and that in her mind, because the cheeseburger was cut in half, she thinks its broken and can’t eat it. I told Lauren I knew it sounded silly, but if we could just order an additional one we will gladly pay for it because there was nothing wrong with the one that was originally brought out. Lauren was so sweet and just smiled and went along with Arianna, telling her “I brought you a broken cheeseburger?! You know what, I’ll have them cook you a new one!” I loved this because rather than just taking it from the table, she actually TOLD Arianna what she was doing. While this seems insignificant, by her telling Arianna what she was doing, we avoided a melt down. The manager, Bradley Cottermole, then came to our table, kneeled down, and said to Arianna, “I heard we gave you a broken cheeseburger! I am so sorry about that! We are making you a brand new one that isn’t broken, with pickles! I’ll bring you some french fries to munch on while you’re waiting, ok?” A couple of minutes later, Lauren arrived back at our table with cheeseburger #2. Arianna said, “OH FANK YOU! You fixded my cheeseburger!” When Lauren walked away, Arianna just sat there for a second and looked at her new burger. She looked like so deep in thought....just staring at it....then she let out a big ”OH I missed you!!” and started kissing the burger over and over again. I showed Lauren this picture and said, “I think we glorified the cheeseburger too much!” She busted up laughing, and asked if she could go show her manager. She came back a minute later and said she showed everyone in the back kitchen area too, and that it made them all laugh and smile. I was so touched by this experience. Especially since I know people who have been asked to leave restaurants when their child with autism is being disruptive. I expected a few different things with this scenario based on past experiences, but I did NOT expect such kind and compassionate mannerisms from Lauren and Bradley. Everyone, from the hostess to the chef, played a role in what most people would think isn’t a big deal. But this entirely shaped how the rest of our day would go. I know...a cheeseburger cut in half literally could make or break our day. In this case thanks to the professionalism of the crew in Midvale, it made our day. And I’m sure Arianna brightened up at least one of the employees days with her silly little personality. Thank you.
Chili's going downhill in Midvale.
We've (my girlfriend and I) have given Chili's chance after chance. The last time we went to the Midvale location, it was terrible.
Our waiter didn't seem to know what he was doing and was acting like a kid. He started pounding on the table behind us quite loud, playing with a kid.
When the food came out, my gf's was OK, but mine was crap. I ordered the Country Fried Chicken off the cheap (3 for $20?) menu. My chicken was very dark under the breading and the patties were curled up around each other. They're supposed to be flat! I dared to try a bite and it didn't surprise me much. It was way overcooked. The meat was dry, dark, hardly chewable and quite disgusting. The corn was frozen in some places. The potatoes were watery for the most part, kind of like they weren't mixed well.
The best part is, the waiter (Troy) didn't even bother to ask me how my food was. I thought he would maybe ask me about it when we were getting ready to leave and I hadn't taken more than a couple bites of a huge plate of food. Instead he just asked if we needed boxes, I said no. He didn't even ask then how our food was, IT WAS OBVIOUS! Don't go to the Midvale Chili's during lunch at least.
We at least called Chili's area director and let someone there know what happened. I couldn't talk to the manager because I got an important, lengthy, phone call on the way out or I would have. The area director was very nice. She offered to send out coupons to make up for the bad experience. We went to the Sandy, UT location. Check my review there to see what happened.
Families and an after-work crowd come to this relaxed Tex-Mex chain for sizzling fajitas and a buzzing bar scene..
Festive decor of colorfully tiled tables, vintage photographs and sunny Southwestern accents welcomes an all-ages crowd at this informal hangout. Youngsters and their parents pile into dining room booths; casual business types toss back margaritas and watch televised sports at the bar. The menu features mild versions of Lone Star state favorites, from double-basted baby back ribs and steak fajitas to red-beef chili and deep-fried onions.
One of my favorites. Chili's is one of my favorite restaurants. The "Mexican" food, like the tacos, isn't great, but the "Southwest" food is to die for. I love the egg rolls and the chipotle bleu cheese burger. Triple Play is a great mix sampler of egg rolls, chicken fingers, and boneless (you can substitute regular) chicken wings- perfect for splitting with a group. For fun with a group or an easy dinner with friends or family, go to Chili's.
no place else. Chili's is the best place to go for good food at the right price! The service is great and the managers are very helpful.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!